Privacy Statement

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HIPAA Notice of Privacy Practices THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This Notice of Privacy Practices describes how we may use and disclose your protected health information (PHI) to carry out treatment, payment or health care operations (TPO) and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. ‘Protected health information’ is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services. 1. Uses and Disclosures of Protected Health Information Uses and Disclosures of Protected Health Information Your protected health information may be used and disclosed by your physician, our office staff and others outside of our office that are involved in your care and treatment for the purpose of providing health care services to you, to pay your health care bills, to support the operation of the physician’s practice, and any other use required by law . Treatment: We will use and disclose your protected health information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with a third party. For example, we would disclose your protected health information, as necessary, to a home health agency that provides care to you. For example, your protected health information may be provided to a physician to whom you have been referred to ensure that the physician has the necessary information to diagnose or treat you. Payment: Your protected health information will be used, as needed, to obtain payment for your health care services. For example, obtaining approval for a hospital stay may require that your relevant protected health information be disclosed to the health plan to obtain approval for the hospital admission. Healthcare Operations: We may use or disclose, as-needed, your protected health information in order to support the business activities of your physician’s practice. These activities include, but are not limited to, quality assessment activities, employee review activities, training of medical students, licensing, and conducting or arranging for other business activities. For example, we may disclose your protected health information to medical school students that see patients at our office. In addition, we may use a sign-in sheet at the registration desk where you will be asked to sign your name and indicate your physician. We may also call you by name in the waiting room when your physician is ready to see you. We may use or disclose your protected health information, as necessary, to contact you to remind you of your appointment. We may use or disclose your protected health information in the following situations without your authorization. These situations include: as Required By Law, Public Health issues as required by law, Communicable Diseases: Health Oversight: Abuse or Neglect: Food and Drug Administration requirements: Legal Proceedings: Law Enforcement: Coroners, Funeral Directors, and Organ Donation: Research: Criminal Activity: Military Activity and National Security: Workers’ Compensation: Inmates: Required Uses and Disclosures: Under the law, we must make disclosures to you and when required by the Secretary of the Department of Health and Human Services to investigate or determine our compliance with the requirements of Section 164.500. Other Permitted and Required Uses and Disclosures Will Be Made Only With Your Consent, Authorization or Opportunity to Object unless required by law. You may revoke this authorization, at any time, in writing, except to the extent that your physician or the physician’s practice has taken an action in reliance on the use or disclosure indicated in the authorization. Your Rights Following is a statement of your rights with respect to your protected health information. You have the right to inspect and copy your protected health information. Under federal law, however, you may not inspect or copy the following records; psychotherapy notes; information compiled in reasonable anticipation of, or use in, a civil, criminal, or administrative action or proceeding, and protected health information that is subject to law that prohibits access to protected health information. You have the right to request a restriction of your protected health information. This means you may ask us not to use or disclose any part of your protected health information for the purposes of treatment, payment or healthcare operations. You may also request that any part of your protected health information not be disclosed to family members or friends who may be involved in your care or for notification purposes as described in this Notice of Privacy Practices. Your request must state the specific restriction requested and to whom you want the restriction to apply. Your physician is not required to agree to a restriction that you may request. If physician believes it is in your best interest to permit use and disclosure of your protected health information, your protected health information will not be restricted. You then have the right to use another Healthcare Professional. You have the right to request to receive confidential communications from us by alternative means or at an alternative location. You have the right to obtain a paper copy of this notice from us, upon request, even if you have agreed to accept this notice alternatively i.e. electronically. You may have the right to have your physician amend your protected health information. If we deny your request for amendment, you have the right to file a statement of disagreement with us and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal. You have the right to receive an accounting of certain disclosures we have made, if any, of your protected health information. We reserve the right to change the terms of this notice and will inform you by mail of any changes. You then have the right to object or withdraw as provided in this notice. Complaints You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated by us. You may file a complaint with us by notifying our privacy contact of your complaint. We will not retaliate against you for filing a complaint. This notice was published and becomes effective on/or before April 14, 2003. We are required by law to maintain the privacy of, and provide individuals with, this notice of our legal duties and privacy practices with respect to protected health information. If you have any objections to this form, please ask to speak with our HIPAA Compliance Officer in person or by phone at our Main Phone Number.

Choose El Paso Hearing Aid & Audiology Center

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We would love to talk to you! Whether you have questions about our hearing services, wish to request an appointment, or require assistance with hearing aid service, our El Paso Hearing team is here to help.

Hearing Center Service Areas

  • Las Cruces, NM
  • Alamogordo, NM
  • Sunland Park, NM
  • Anthony, NM
  • Chaparral, NM
  • Hatch, NM
  • Socorro, TX
  • Horizon City, TX
  • Fabens, TX
  • Clint, TX
kali G.
kali G.
1781062523
I had a veteran Evaluation through the Las Cruces Hearing Center. The Staff and Doctor were very professional and respectful of my needs. Thank you for good service and kindness. I would highly recommend.
Judy L.
Judy L.
1781049363
Great office very efficient, right to the point. Gave us the i formation needed to make an informed decision.
Margarita C G.
Margarita C G.
1781011530
Very knowledgeable, clear on the instructions and explanations, above all, everyone was courteous.
Ron B.
Ron B.
1780605628
Service was prompt, friendly and helpful. All my questions were addressed. Only disappointment was timing for getting new hearing aids- 3 weeks.
Richard L.
Richard L.
1780604752
Seen on time, very professional.
Marcus S.
Marcus S.
1780595601
Becky H.
Becky H.
1780593151
Very efficient, professional and friendly.
Lyuba T.
Lyuba T.
1780412257
Very professional and willing to help
Linda F.
Linda F.
1780348214
David B.
David B.
1780336074
John M.
John M.
1780321020
I had a really good experience friendly staff and a great dr
Joy S.
Joy S.
1780319952
Receptionist was quite friendly. The audiologist was extremely kind and helpful
Sidney G.
Sidney G.
1780088948
Received my hearing aids 2 weeks ago and have been pleased with them, the audiologist who prescribed them and front office staff. I highly recommend Las Cruces Hearing Center.
Talmon H.
Talmon H.
1779984978
Staffed with caring professionals that are very nice.
Juan C.
Juan C.
1779400152
Fast, friendly
Melinda G.
Melinda G.
1779393139
It was a very nice experience. It was my first time getting set up for hearing aids. Everyone was very polite nice and very informative. Would highly recommend to everyone.
Fernando O.
Fernando O.
1779389621
Wei G.
Wei G.
1779304824
Excellent and friendly staff.
Miguel R.
Miguel R.
1779230009
Patty R
Patty R
1779216794
plusfrost1
plusfrost1
1779204202
Very professional and listened to my concerns.
Rico S.
Rico S.
1779127305
The audiologist and his staff were very professional and pleasant, and I was seen promptly after my scheduled appointment time.
Giselle Diaz de L.
Giselle Diaz de L.
1779121575
Maria V.
Maria V.
1778894222
Jody S.
Jody S.
1778703685
Harold P.
Harold P.
1778702676
every thing started on time. doctor was very nice.
DMZ67Y2Y2
DMZ67Y2Y2
1778683701
Hi. Mr. Noland from yesterday, 5/12/26. Great and speedy care, thank you.
Ted H.
Ted H.
1778613479
Maria L.
Maria L.
1778539648
J. E.
J. E.
1778532884
Staff was great. Everyone greeted me with a smile and helped me filled the intake forms. Dr Lyon is caring professional and patient. Dr Lyon explained all the hearing test he performed. The wait time was minimal.
Jerry D.
Jerry D.
1778279437
Every experience I’ve had at EP audiology has been both very satisfactory and rewarding.
Jesse A.
Jesse A.
1778270643
I found the staff to be very professional and friendly. Dr Lyon was very thorough in his examination and provided me with the information I needed to help with my hearing. I highly recommend this office.
Marisol V.
Marisol V.
1778269399
Jim C.
Jim C.
1778266190
I was early but no waiting. Treated very well. Place was neat. Professional crew.
Patrick H.
Patrick H.
1778196719
Gary M.
Gary M.
1778177097
Rudy S.
Rudy S.
1778006800
Was brought in right on time and explained everything thoroughly.
sylvia R.
sylvia R.
1777931459
Elsa F.
Elsa F.
1777742799
Reginald D.
Reginald D.
1777661960
Excellent service
Paul P.
Paul P.
1777660171
Office is conveniently located. Staff is friendly and helpful. I was taken back precisely on my appointment time. Dr Lyon was professional and thorough. I would recomend this practice highly.
DT “.
DT “.
1777587240
I went there today for a VA C&P exam. Front desk and doctor were very professional and thorough. I was treated with dignity and respect. God bless you!
Floyd W.
Floyd W.
1777583042
Tu M.
Tu M.
1777498169
Very nice staff and Dr was ready to listen and answer all my questions-doubtsThank you 😊
JoJac S.
JoJac S.
1777427096
The front desk person Frances is awesome and very helpful. The tester was very thorough and helpful also. Thanks to all concerned.
Edward K.
Edward K.
1777421633
Jo B.
Jo B.
1777410738
Thank you Las Cruces Hearing Center for a wonderful experience today, from reception to the actual testing. I was impressed beyond measure!!
Richard S.
Richard S.
1777407022
Genaro R. M.
Genaro R. M.
1777335912
Jerry L.
Jerry L.
1777333783
The staff was very friendly and informed me about what to expect
Larry R.
Larry R.
1776979924
I got great service everything was done in a timely manner. I will recommend Las Cruces Hearing Center to all my family and friends. Thank you very much
James F.
James F.
1776977736
I had a very good experience at the El Paso Hearing Aid and Audiology Center. The staff was very kind and efficient, and the doctor was very informative, and pleasant to talk with. He made me feel comfortable and explained everything that he was doing. I highly recommend.
greg C.
greg C.
1776883938
Doctor was very thorough with his examination and very polite and honest on with his findings on my examination. Thank you Doctor
Graciela B.
Graciela B.
1776785058
Jenn
Jenn
1776705809
I had a great experience at El Paso Hearing Aid Center. The staff were very friendly and knowledgeable, especially when it came to explaining copayments and what to expect financially, which made the process smooth and stress-free.The doctor was excellent—very informative and clear with instructions during the audio testing. I felt comfortable throughout the visit and appreciated how everything was explained in a way that was easy to understand.Overall, a professional and welcoming environment. I would definitely recommend El Paso Hearing Aid Center to anyone needing hearing services.
michael S.
michael S.
1776378604
Hospitable staff, Dr. Lyons very professional and informative
David P.
David P.
1776223091
The Dr. was caring and professional. After a comprehensive hearing test showed that I have had a considerable amount of hearing loss, I felt that all my options were explained and that the Dr. had ensured that I understood each of my options moving forward. Ultimately, I felt cared for and would recommend Southwest Hearing Services.
Bill L.
Bill L.
1774552191
Best Audiologist I have ever worked with!!
Matthew B.
Matthew B.
1774465963
Great experience learned a lotLeft feeling more proactive about my hearing
Edward S.
Edward S.
1774462168
linda M.
linda M.
1774328234
Everyone was very helpful and fully answered all of my questions and concerns. Both Fran and the doctor was very patient and helpful. I left the office confident that any future problems would be handled in a friendly and efficient manner. I highly recommend this office.
Glenn C.
Glenn C.
1773252472
Entirely an enjoyable experience!
twjump
twjump
1771967893
Very friendly and did a great job on testing my hearing.
Almeta L.
Almeta L.
1771872572
Quick, professional. I would recommend them to friends.
William E.
William E.
1771867705
robert L.
robert L.
1771863751
Everyone was very kind and helpful. The testing was very well explained and conducted in a timely manner. Great helpful folks at southwest hearing!
Janetta B.
Janetta B.
1770162015
Gilbert Z.
Gilbert Z.
1768385697
Robin S.
Robin S.
1767732967
Very professional and thorough. Made it very easy as a first time hearing aid wearer. A very comfortable environment.
Jeff M.
Jeff M.
1763391138
Robert V.
Robert V.
1759947230
Everything was explained in detail as far as my hearing aids were concerned.
Alyse J.
Alyse J.
1759154029
They were exceptionally informative. Answered the long list of questions I had. I can’t express how much I appreciate the genuine concern that was shown with the problems I am having with my ears at this time.
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