Privacy Statement

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HIPAA Notice of Privacy Practices THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This Notice of Privacy Practices describes how we may use and disclose your protected health information (PHI) to carry out treatment, payment or health care operations (TPO) and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. ‘Protected health information’ is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services. 1. Uses and Disclosures of Protected Health Information Uses and Disclosures of Protected Health Information Your protected health information may be used and disclosed by your physician, our office staff and others outside of our office that are involved in your care and treatment for the purpose of providing health care services to you, to pay your health care bills, to support the operation of the physician’s practice, and any other use required by law . Treatment: We will use and disclose your protected health information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with a third party. For example, we would disclose your protected health information, as necessary, to a home health agency that provides care to you. For example, your protected health information may be provided to a physician to whom you have been referred to ensure that the physician has the necessary information to diagnose or treat you. Payment: Your protected health information will be used, as needed, to obtain payment for your health care services. For example, obtaining approval for a hospital stay may require that your relevant protected health information be disclosed to the health plan to obtain approval for the hospital admission. Healthcare Operations: We may use or disclose, as-needed, your protected health information in order to support the business activities of your physician’s practice. These activities include, but are not limited to, quality assessment activities, employee review activities, training of medical students, licensing, and conducting or arranging for other business activities. For example, we may disclose your protected health information to medical school students that see patients at our office. In addition, we may use a sign-in sheet at the registration desk where you will be asked to sign your name and indicate your physician. We may also call you by name in the waiting room when your physician is ready to see you. We may use or disclose your protected health information, as necessary, to contact you to remind you of your appointment. We may use or disclose your protected health information in the following situations without your authorization. These situations include: as Required By Law, Public Health issues as required by law, Communicable Diseases: Health Oversight: Abuse or Neglect: Food and Drug Administration requirements: Legal Proceedings: Law Enforcement: Coroners, Funeral Directors, and Organ Donation: Research: Criminal Activity: Military Activity and National Security: Workers’ Compensation: Inmates: Required Uses and Disclosures: Under the law, we must make disclosures to you and when required by the Secretary of the Department of Health and Human Services to investigate or determine our compliance with the requirements of Section 164.500. Other Permitted and Required Uses and Disclosures Will Be Made Only With Your Consent, Authorization or Opportunity to Object unless required by law. You may revoke this authorization, at any time, in writing, except to the extent that your physician or the physician’s practice has taken an action in reliance on the use or disclosure indicated in the authorization. Your Rights Following is a statement of your rights with respect to your protected health information. You have the right to inspect and copy your protected health information. Under federal law, however, you may not inspect or copy the following records; psychotherapy notes; information compiled in reasonable anticipation of, or use in, a civil, criminal, or administrative action or proceeding, and protected health information that is subject to law that prohibits access to protected health information. You have the right to request a restriction of your protected health information. This means you may ask us not to use or disclose any part of your protected health information for the purposes of treatment, payment or healthcare operations. You may also request that any part of your protected health information not be disclosed to family members or friends who may be involved in your care or for notification purposes as described in this Notice of Privacy Practices. Your request must state the specific restriction requested and to whom you want the restriction to apply. Your physician is not required to agree to a restriction that you may request. If physician believes it is in your best interest to permit use and disclosure of your protected health information, your protected health information will not be restricted. You then have the right to use another Healthcare Professional. You have the right to request to receive confidential communications from us by alternative means or at an alternative location. You have the right to obtain a paper copy of this notice from us, upon request, even if you have agreed to accept this notice alternatively i.e. electronically. You may have the right to have your physician amend your protected health information. If we deny your request for amendment, you have the right to file a statement of disagreement with us and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal. You have the right to receive an accounting of certain disclosures we have made, if any, of your protected health information. We reserve the right to change the terms of this notice and will inform you by mail of any changes. You then have the right to object or withdraw as provided in this notice. Complaints You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated by us. You may file a complaint with us by notifying our privacy contact of your complaint. We will not retaliate against you for filing a complaint. This notice was published and becomes effective on/or before April 14, 2003. We are required by law to maintain the privacy of, and provide individuals with, this notice of our legal duties and privacy practices with respect to protected health information. If you have any objections to this form, please ask to speak with our HIPAA Compliance Officer in person or by phone at our Main Phone Number.

Choose El Paso Hearing Aid & Audiology Center

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We would love to talk to you! Whether you have questions about our hearing services, wish to request an appointment, or require assistance with hearing aid service, our El Paso Hearing team is here to help.

Hearing Center Service Areas

  • Las Cruces, NM
  • Alamogordo, NM
  • Sunland Park, NM
  • Anthony, NM
  • Chaparral, NM
  • Hatch, NM
  • Socorro, TX
  • Horizon City, TX
  • Fabens, TX
  • Clint, TX
Rebecca B.
Rebecca B.
1770854828
Liliana P.
Liliana P.
1770773679
Robin K.
Robin K.
1770428949
Everyone who works there is definitely a team player and they are always ready & willing to meet the necessities for each person!
Freddy P.
Freddy P.
1770414740
Great service
Gregg R.
Gregg R.
1770238982
nacho N.
nacho N.
1770166820
Quock and thorough.
Janetta B.
Janetta B.
1770162015
Caitlin S.
Caitlin S.
1770071132
Great experience here. Dr. Lyon and his staff were very amazing and helpful. Made a stressful experience with my toddler a little calmer
S L.
S L.
1770044536
We were welcomed and received with such kindness it made our day. Thank you!
Guillermina S.
Guillermina S.
1769799625
Great personality excellent service thanks
Ruben G.
Ruben G.
1769733755
Dr. Lyon was very kind, professional abs compassionate.He explained everything he was doing.
Emilio G.
Emilio G.
1769723863
Very professional and explains to step by step.
Henry N.
Henry N.
1769708033
Great customer interaction and answered all my questions
J V
J V
1769553937
It is a nice office, Jan is nice and efficient. The visit was down and to the point and I appreciated that.
Rey
Rey
1769532956
Jacqueline A.
Jacqueline A.
1769483865
Dr very attentive answered all questions we had about any concerns for my daughter super fast as well and very nice staff/receptionist
Donna H.
Donna H.
1769265634
Marcus Robert S.
Marcus Robert S.
1769018819
Quality and careing
Jimmy A.
Jimmy A.
1769009950
Delia B B.
Delia B B.
1768937691
Stephen C.
Stephen C.
1768933746
Very quick and thorough. Dr. and staff very pleasant.
Perla A.
Perla A.
1768832394
Excellent service 👌.Very professional.
Ivonne M. H.
Ivonne M. H.
1768783548
Dr. Lyon Matthew performed an excellent test with different sound signals. He is a great audilogist who find out what my problem is. In the past I went to another place and they said I do not have any issues when I know how hard its for me to listen especially when I am using the phone. Now thanks to Dr. Matthew I will use a hearing aid that will help me to hear better.
connie G.
connie G.
1768599578
Dr Lyons great and patient. I’m 76 years old and that means a lot every one in your office is very considerate.
Elvira F.
Elvira F.
1768590851
Great experience. The doctor took the time to answer all my questions and concerns.
Mike P.
Mike P.
1768526435
lorena M.
lorena M.
1768511819
Gilbert Z.
Gilbert Z.
1768385697
Jeff
Jeff
1768324276
Very professional, quick answered all my questions. Highly recommend
Mike O.
Mike O.
1767983154
Efrain R.
Efrain R.
1767828405
Jessica C.
Jessica C.
1767735283
Dr Lyon and his assistant were so professional and warm. My appointment was for something quick and the office is so clean and welcoming.
Robin S.
Robin S.
1767732967
Very professional and thorough. Made it very easy as a first time hearing aid wearer. A very comfortable environment.
Steve F.
Steve F.
1767646226
Kind and helpful
mayra A.
mayra A.
1767645470
Great experience, my mom has Alzheimer’s and the person that helped us was very helpful and patient with her.
Leo Duran, S.
Leo Duran, S.
1766503392
Hilda G., medical audiologist tech is awesome. She mashed the experience “happen”!
Emily M.
Emily M.
1766189242
Maxine M.
Maxine M.
1766187468
Michelle G.
Michelle G.
1766181297
Always knowledgeable, pleasant and on time!
Thomas K.
Thomas K.
1766013430
The receptionist was very friendly and helpful, the doctor was exceptionally courteous and extremely knowledgeable and friendly. My experience was very pleasant
Raul M.
Raul M.
1764954170
Very professional.
Marty
Marty
1764895875
Very thorough
Rory
Rory
1763675167
Jacqueline B.
Jacqueline B.
1763509461
Good experience!! Nice office manager lol!!
Philip P.
Philip P.
1763503716
Both staff and physician were excellent---very attentive and explained everything very well.
Jeff M.
Jeff M.
1763391138
Ray M.
Ray M.
1763097881
avran S.
avran S.
1763071889
The hearing center is very professional and reasonable prices
Robert V.
Robert V.
1759947230
Everything was explained in detail as far as my hearing aids were concerned.
Alyse J.
Alyse J.
1759154029
They were exceptionally informative. Answered the long list of questions I had. I can’t express how much I appreciate the genuine concern that was shown with the problems I am having with my ears at this time.
donna B.
donna B.
1759151298
maxine N.
maxine N.
1758833446
Very helpful. Explains everything so I understood it. Very friendly. Let me ask questions
Robert O.
Robert O.
1758045398
Ervin R.
Ervin R.
1757946680
Great , professional service thank you
April M.
April M.
1756330102
Wonderful customer service ❤️
Linda S.
Linda S.
1755710917
Great exam. Very thorough and such nice folks!
Walter C.
Walter C.
1755531789
Ramiro H.
Ramiro H.
1753915326
Great Dr, great service
Kit
Kit
1753305813
Sandy G.
Sandy G.
1753223400
Era C.
Era C.
1752691693
Dave M.
Dave M.
1752523127
Ginnie “Ginnie” B.
Ginnie “Ginnie” B.
1751486224
Tracy H.
Tracy H.
1751353322
Dave H.
Dave H.
1751304101
Very thorough, friendly and patient. No complaints whatsoever. I would most certainly recommend them.
Jaron E.
Jaron E.
1750959777
Absolutely unquestionably the best experience you can have when having an exam. The front staff is incredibly courteous and knowledgeable and the doctor was very thorough and her bedside manner was excellent.
Rebecca C.
Rebecca C.
1750721473
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