Privacy Statement

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HIPAA Notice of Privacy Practices THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This Notice of Privacy Practices describes how we may use and disclose your protected health information (PHI) to carry out treatment, payment or health care operations (TPO) and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. ‘Protected health information’ is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services. 1. Uses and Disclosures of Protected Health Information Uses and Disclosures of Protected Health Information Your protected health information may be used and disclosed by your physician, our office staff and others outside of our office that are involved in your care and treatment for the purpose of providing health care services to you, to pay your health care bills, to support the operation of the physician’s practice, and any other use required by law . Treatment: We will use and disclose your protected health information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with a third party. For example, we would disclose your protected health information, as necessary, to a home health agency that provides care to you. For example, your protected health information may be provided to a physician to whom you have been referred to ensure that the physician has the necessary information to diagnose or treat you. Payment: Your protected health information will be used, as needed, to obtain payment for your health care services. For example, obtaining approval for a hospital stay may require that your relevant protected health information be disclosed to the health plan to obtain approval for the hospital admission. Healthcare Operations: We may use or disclose, as-needed, your protected health information in order to support the business activities of your physician’s practice. These activities include, but are not limited to, quality assessment activities, employee review activities, training of medical students, licensing, and conducting or arranging for other business activities. For example, we may disclose your protected health information to medical school students that see patients at our office. In addition, we may use a sign-in sheet at the registration desk where you will be asked to sign your name and indicate your physician. We may also call you by name in the waiting room when your physician is ready to see you. We may use or disclose your protected health information, as necessary, to contact you to remind you of your appointment. We may use or disclose your protected health information in the following situations without your authorization. These situations include: as Required By Law, Public Health issues as required by law, Communicable Diseases: Health Oversight: Abuse or Neglect: Food and Drug Administration requirements: Legal Proceedings: Law Enforcement: Coroners, Funeral Directors, and Organ Donation: Research: Criminal Activity: Military Activity and National Security: Workers’ Compensation: Inmates: Required Uses and Disclosures: Under the law, we must make disclosures to you and when required by the Secretary of the Department of Health and Human Services to investigate or determine our compliance with the requirements of Section 164.500. Other Permitted and Required Uses and Disclosures Will Be Made Only With Your Consent, Authorization or Opportunity to Object unless required by law. You may revoke this authorization, at any time, in writing, except to the extent that your physician or the physician’s practice has taken an action in reliance on the use or disclosure indicated in the authorization. Your Rights Following is a statement of your rights with respect to your protected health information. You have the right to inspect and copy your protected health information. Under federal law, however, you may not inspect or copy the following records; psychotherapy notes; information compiled in reasonable anticipation of, or use in, a civil, criminal, or administrative action or proceeding, and protected health information that is subject to law that prohibits access to protected health information. You have the right to request a restriction of your protected health information. This means you may ask us not to use or disclose any part of your protected health information for the purposes of treatment, payment or healthcare operations. You may also request that any part of your protected health information not be disclosed to family members or friends who may be involved in your care or for notification purposes as described in this Notice of Privacy Practices. Your request must state the specific restriction requested and to whom you want the restriction to apply. Your physician is not required to agree to a restriction that you may request. If physician believes it is in your best interest to permit use and disclosure of your protected health information, your protected health information will not be restricted. You then have the right to use another Healthcare Professional. You have the right to request to receive confidential communications from us by alternative means or at an alternative location. You have the right to obtain a paper copy of this notice from us, upon request, even if you have agreed to accept this notice alternatively i.e. electronically. You may have the right to have your physician amend your protected health information. If we deny your request for amendment, you have the right to file a statement of disagreement with us and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal. You have the right to receive an accounting of certain disclosures we have made, if any, of your protected health information. We reserve the right to change the terms of this notice and will inform you by mail of any changes. You then have the right to object or withdraw as provided in this notice. Complaints You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated by us. You may file a complaint with us by notifying our privacy contact of your complaint. We will not retaliate against you for filing a complaint. This notice was published and becomes effective on/or before April 14, 2003. We are required by law to maintain the privacy of, and provide individuals with, this notice of our legal duties and privacy practices with respect to protected health information. If you have any objections to this form, please ask to speak with our HIPAA Compliance Officer in person or by phone at our Main Phone Number.

Choose El Paso Hearing Aid & Audiology Center

Let's Connect!

We would love to talk to you! Whether you have questions about our hearing services, wish to request an appointment, or require assistance with hearing aid service, our El Paso Hearing team is here to help.

Hearing Center Service Areas

  • Las Cruces, NM
  • Alamogordo, NM
  • Sunland Park, NM
  • Anthony, NM
  • Chaparral, NM
  • Hatch, NM
  • Socorro, TX
  • Horizon City, TX
  • Fabens, TX
  • Clint, TX
Ruben H.
Ruben H.
1747436086
Gilda G.
Gilda G.
1747434914
Rafael H.
Rafael H.
1747418513
Very courteous and very informative.
Betty S.
Betty S.
1747364696
I had a very good experience at the hearing center today. Dr. lyons was kind and helpful in adjusting my aids for clearer hearing!
Fred H.
Fred H.
1747349222
Very thorough and professional.
cesar C.
cesar C.
1747347346
Good Customer service!Thnx for your service and Professionalism!
Daniel W.
Daniel W.
1747325847
It was a good experience and fast service.
Jim A.
Jim A.
1747255835
Very pleasant and professional
Marisela D.
Marisela D.
1747190188
Friendly staff Dr is very knowledgeable and very patient
Mercy H.
Mercy H.
1747170831
Janet P.
Janet P.
1747153201
I appreciate the care of Janet and Dr Lyon. They are knowledgeable, understanding, and patient.I love my new hearing aids and the adjustments Dr Lyon made to help balance the hearing of each ear.
alahna R.
alahna R.
1747090498
All the staff and dr. were so nice.
Elder Lorin C.
Elder Lorin C.
1746836735
We love Dr Lyon & his staff. Great work
Avi W.
Avi W.
1746832802
The staff was extremely friendly and professional. The audiologist was knowledgeable, and addressed all of my concerns.
Richard T.
Richard T.
1746819974
Very friendly staff. Very knowledgeable about our Insurance coverage, how to get my hearing aids and time frame to get my hearing aids. Matt was very thorough and answered all of my questions.
Ana
Ana
1746815984
Took my 4 year old for a hearing test and all was smooth as butter. The exam was super kid friendly and fast. Staff was also very friendly.
Gilberto R.
Gilberto R.
1746677009
I was very impressed with the detail of the test and single test made sense to me and helped me to understand the difference between my hearing, Thank you
Charlie O.
Charlie O.
1746642735
Their staff is quite friendly, professional and knowledgeable!!! Highly recommend!!!
RL Diaz R.
RL Diaz R.
1746496771
Had a fabulous follow up visit for my new hearing aides! Staff are the absolute best and Dr. Lyon recommended the perfect hearing aides for me!
Beth R.
Beth R.
1746471580
Gilberto E.
Gilberto E.
1746459147
Jim M.
Jim M.
1746227658
Very good...very knowledgeable...Great appt....Ms Hilda does an outstanding job!
Farley I R.
Farley I R.
1746201478
I had another hearing test and as I expected there was more hearing loss. My hearing aids were upgraded with the new technology and adjusted for my loss and now they are much better.
Elaine G.
Elaine G.
1746120673
Corinne P.
Corinne P.
1746119025
Good visit!
Christine S.
Christine S.
1746054362
People are great but cost is crazy. I have great insurance which they have taken and paid for hearing aids two years ago, also have Medicare which didn’t seem to matter. $45 visit and $65 to tweak the volume. Thank goodness the adjustment was minor or it would cost more. Not their fault but be prepared.
Joseph D.
Joseph D.
1746046874
Perfect
naidelyn G.
naidelyn G.
1745985979
Adam W.
Adam W.
1745951705
Mark B.
Mark B.
1745944716
MC M
MC M
1745872588
Dr Mathew Lyon was very thorough and professional. And his was very courteous.
raymon R.
raymon R.
1745861924
Excellent service!!! Very friendly staff!!!
Daniel S.
Daniel S.
1745607391
Great and professional environment.Both Dr. Lyon and his assistant Hilda provided a service that exceeded my expectations. The equipment and Dr. Lyon expertise really made a difference. Dr. Lyon takes the time to answer all your questions and provides additional suggestions to improve your hearing health.
Kathy B.
Kathy B.
1745593953
very helpful and understanding !!
Matthew L.
Matthew L.
1745533742
Very professional, even though my appointment was double booked they still got me in, and taken care of in a reasonable amount of time
C H.
C H.
1745528980
Saw me early and conducted my hearing exam very professionally. Answered my questions about new hearing aids clearly.
Rachel A.
Rachel A.
1745526566
Friendly and knowledgeable staff and doctors..I highly recommend this establishment
sylvia G.
sylvia G.
1745520725
Tony W.
Tony W.
1745447040
Very nice! Helpful and efficient!
Mykal Estrella G.
Mykal Estrella G.
1745441893
Siobhan P.
Siobhan P.
1745440986
Polite staff. The Audiologist was prompt and very nice.
Paul C.
Paul C.
1745433161
There fast , it good and nice place 👌
Therese A.
Therese A.
1745344337
Everyone there is very professional and courteous.
Patricia R.
Patricia R.
1745298457
I feel they helped me in understanding why all these years I couldn't understand what was being said to me. So knowing my hearing is bad in both ears explains everything.
Alamogordo R.
Alamogordo R.
1743028526
Very prompt and courteous service. The doctor took plenty of time to explain both the testing process and my results. I appreciate her advice.
Samuel M.
Samuel M.
1742844668
Great but , I highly recommend it to everyone
Ronald B.
Ronald B.
1742239771
Dr. Matthews, his assistant and that Francis lady upfront at the main desk are just the greatest. I just love Francis. She’s the greatest. All very knowledgeable and helpful and answered all my questions Some of which I didn’t have any. Just like a mom and pop shop make you feel at home. I swear I heard him say will leave the light on for you
Luddy L.
Luddy L.
1741821368
Ana M.
Ana M.
1714237349
Excellent care.
Deb A.
Deb A.
1660244428
Always on time with very little if any wait time.
Charles G D.
Charles G D.
1636643457
My hearing aid had malfunctioned, and without my device I have a very difficult time discerning speech or sounds. After a Google search we discovered Southwest Hearing. We drove the sixty miles to Alamogordo and went directly to their office. This was a cold call, no appointment, etc. They took my device and quickly determined the problem. In less than 5 minutes the device was repaired and much to my relief all was resolved and I could hear. A sense of urgency and professionalism is at the top of their list.
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