Privacy Statement

We’re here to help you reclaim the joy of sound! Reach out to one of our clinics today for any questions, to request a hearing test, or to schedule a hearing aid fitting or repair service.

You must read and accept the following to enter our website.

HIPAA Notice of Privacy Practices THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This Notice of Privacy Practices describes how we may use and disclose your protected health information (PHI) to carry out treatment, payment or health care operations (TPO) and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. ‘Protected health information’ is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services. 1. Uses and Disclosures of Protected Health Information Uses and Disclosures of Protected Health Information Your protected health information may be used and disclosed by your physician, our office staff and others outside of our office that are involved in your care and treatment for the purpose of providing health care services to you, to pay your health care bills, to support the operation of the physician’s practice, and any other use required by law . Treatment: We will use and disclose your protected health information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with a third party. For example, we would disclose your protected health information, as necessary, to a home health agency that provides care to you. For example, your protected health information may be provided to a physician to whom you have been referred to ensure that the physician has the necessary information to diagnose or treat you. Payment: Your protected health information will be used, as needed, to obtain payment for your health care services. For example, obtaining approval for a hospital stay may require that your relevant protected health information be disclosed to the health plan to obtain approval for the hospital admission. Healthcare Operations: We may use or disclose, as-needed, your protected health information in order to support the business activities of your physician’s practice. These activities include, but are not limited to, quality assessment activities, employee review activities, training of medical students, licensing, and conducting or arranging for other business activities. For example, we may disclose your protected health information to medical school students that see patients at our office. In addition, we may use a sign-in sheet at the registration desk where you will be asked to sign your name and indicate your physician. We may also call you by name in the waiting room when your physician is ready to see you. We may use or disclose your protected health information, as necessary, to contact you to remind you of your appointment. We may use or disclose your protected health information in the following situations without your authorization. These situations include: as Required By Law, Public Health issues as required by law, Communicable Diseases: Health Oversight: Abuse or Neglect: Food and Drug Administration requirements: Legal Proceedings: Law Enforcement: Coroners, Funeral Directors, and Organ Donation: Research: Criminal Activity: Military Activity and National Security: Workers’ Compensation: Inmates: Required Uses and Disclosures: Under the law, we must make disclosures to you and when required by the Secretary of the Department of Health and Human Services to investigate or determine our compliance with the requirements of Section 164.500. Other Permitted and Required Uses and Disclosures Will Be Made Only With Your Consent, Authorization or Opportunity to Object unless required by law. You may revoke this authorization, at any time, in writing, except to the extent that your physician or the physician’s practice has taken an action in reliance on the use or disclosure indicated in the authorization. Your Rights Following is a statement of your rights with respect to your protected health information. You have the right to inspect and copy your protected health information. Under federal law, however, you may not inspect or copy the following records; psychotherapy notes; information compiled in reasonable anticipation of, or use in, a civil, criminal, or administrative action or proceeding, and protected health information that is subject to law that prohibits access to protected health information. You have the right to request a restriction of your protected health information. This means you may ask us not to use or disclose any part of your protected health information for the purposes of treatment, payment or healthcare operations. You may also request that any part of your protected health information not be disclosed to family members or friends who may be involved in your care or for notification purposes as described in this Notice of Privacy Practices. Your request must state the specific restriction requested and to whom you want the restriction to apply. Your physician is not required to agree to a restriction that you may request. If physician believes it is in your best interest to permit use and disclosure of your protected health information, your protected health information will not be restricted. You then have the right to use another Healthcare Professional. You have the right to request to receive confidential communications from us by alternative means or at an alternative location. You have the right to obtain a paper copy of this notice from us, upon request, even if you have agreed to accept this notice alternatively i.e. electronically. You may have the right to have your physician amend your protected health information. If we deny your request for amendment, you have the right to file a statement of disagreement with us and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal. You have the right to receive an accounting of certain disclosures we have made, if any, of your protected health information. We reserve the right to change the terms of this notice and will inform you by mail of any changes. You then have the right to object or withdraw as provided in this notice. Complaints You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated by us. You may file a complaint with us by notifying our privacy contact of your complaint. We will not retaliate against you for filing a complaint. This notice was published and becomes effective on/or before April 14, 2003. We are required by law to maintain the privacy of, and provide individuals with, this notice of our legal duties and privacy practices with respect to protected health information. If you have any objections to this form, please ask to speak with our HIPAA Compliance Officer in person or by phone at our Main Phone Number.

Choose El Paso Hearing Aid & Audiology Center

Let's Connect!

We would love to talk to you! Whether you have questions about our hearing services, wish to request an appointment, or require assistance with hearing aid service, our El Paso Hearing team is here to help.

Hearing Center Service Areas

  • Las Cruces, NM
  • Alamogordo, NM
  • Sunland Park, NM
  • Anthony, NM
  • Chaparral, NM
  • Hatch, NM
  • Socorro, TX
  • Horizon City, TX
  • Fabens, TX
  • Clint, TX
Greg K.
Greg K.
1792015011
cathy M.
cathy M.
1791936048
The staff , they are very kind and caring, the Dr's are as well. I highly recommend this place if your having issues with your hearing.
Rachel G S.
Rachel G S.
1791924082
Dr Lyon is exceptional in his care, his staff are great and attentive.
Cynthia C.
Cynthia C.
1791432654
I was running late for my appointment, then my phone navigation took me to the wrong Hearing Center! I called the office to explain my lateness and Jan, the office manager, was very kind and understanding. She gave me the correct office location and reassured me that they could still see me. When I arrived at the office, Jan continued to be reassuring and warm. Dr.Shea was also very kind and personable as well as professional. She answered all my questions thoroughly and wrote down information about the hearing aids I was interested in so my husband and I could make a decision. I truly appreciate how well I was treated, how thorough the evaluation was and the explanation regarding the process of ordering, payment and follow up. Thank you Jan and Dr. Shea!Cynthia Christensen
Terry C.
Terry C.
1791321920
The employees were very professional and saw you quickly.
Vanda V.
Vanda V.
1791051758
R D F.
R D F.
1790891120
Quick and professional service, as always.
jerry M.
jerry M.
1790883186
Fern G.
Fern G.
1790716688
Staff was friendly, nice and professional
Christine K.
Christine K.
1790688919
Great experience. Got me in same day after a car accident left me with hearing loss.
Catharine B.
Catharine B.
1790628552
The first set of hearing aids I got from Dr. Lyon served me well for 11 years. I just got new ones with the improved technology available, so although my hearing loss is progressing, I can hear better than before. Dr. Lyon and the entire staff are knowledgeable, courteous, and appointment times are honored. Drop-in visits are encouraged for any problems which are quickly resolved. I will continue to take my business here.
Raymond J.
Raymond J.
1790620259
Had an 11am appointment today and showed up early encase of paperwork, ot was just one page. Had testing done promptly, so now waiting for my hearing Aid which will be available for pickup next month.
Krista S.
Krista S.
1790360965
Max C.
Max C.
1790205504
I have rated the visit "Exceptional" because of the Professionalism shown by both Audiologist and staff, The objective of my visit, Improved volume levels of 13 year old Hearing Aids, was not possible. But I asked about possible insurance coverage toward new Hearing Aids. Your responsewas a beautifully typed report, given after checking with my own Health Insurance Company. The charges were a real surprise.There were NONE! Both the Audiologist and the Office Staff gave me "Full Service", knowing there would be no profit in myvisit today. I am impressed!Thank you Sincerely. Max Crow, East El Paso
Rick N.
Rick N.
1790191136
I came in to get my right hearing aid fixed. The lady took it and came back a few minutes later. It needed a new wire. That’s all there was to it. Great service. Thanks.
Commissioner Pattie G.
Commissioner Pattie G.
1790117484
Always very attentive and professional.listens to concerns and never rushes
Douglas Q.
Douglas Q.
1790116022
It’s getting more and more rare To have someone as expert And competent as Dr. Lyon. A true professional
Laura U.
Laura U.
1790015482
john H.
john H.
1789733075
Chris F.
Chris F.
1789682306
The doctor and staff were professional and demonstrated respect to military patient, understanding the difficulty with hearing loss. VES made a good choice with this office.
Aaron S.
Aaron S.
1789682156
Nice experience and I was seen right on schedule.
Brett T.
Brett T.
1789511490
Dr. Lyon and staff were very friendly, with a high level of expertise!
Sal G.
Sal G.
1789499076
Henry C.
Henry C.
1789151490
Excellent visit, Ear Doctor was very professional and very polite he encouraged me to ask him questions and as always Francis is polite and helpful
Mary I.
Mary I.
1788469735
Carlos A.
Carlos A.
1788375594
Professional Doctor Minerva and Darlene
Zachary M.
Zachary M.
1788296983
Dr. Lyon and his team were very helpful and professional while assisting me with impressions for in-ear monitors! Highly recommend!
Ernie C.
Ernie C.
1788201591
Very thorough exam and all my questions were answered - thanx.
Rick R.
Rick R.
1788183547
Jesse T.
Jesse T.
1788100325
Carlos G.
Carlos G.
1787864347
Larry R.
Larry R.
1787858251
Everything was smooth and staff was great
Fred P.
Fred P.
1787788697
Did not have to wait long to see the doctor. Very professional and kind with my 98 year old mother in law. Staff was incredible. Wonderful experience.
Pamela H.
Pamela H.
1787784423
A very pleasant experience.
denise P.
denise P.
1787771511
Very professionaal
Pete F.
Pete F.
1787763183
It was great he was very nice and informative
dawn P.
dawn P.
1787746047
Always well served at this clinic … courtesy and professional attention matter!
Leslie A.
Leslie A.
1787612482
They were very sweet and patient with my 2 year old boy. Definitely recommend
Michelle A.
Michelle A.
1787355290
Super nice & easy check-in and staff was wonderful!
michael B.
michael B.
1787255756
Very courteous staff and doctor.
Mark N.
Mark N.
1787171641
Very receptive and friendly staff. The doctor was on time and provided me with a lot of information.
Ruben V.
Ruben V.
1786984389
Carlos R.
Carlos R.
1786774554
It was a great experience all the staff are very nice
Debbie D.
Debbie D.
1786752830
Hi there! My visit was really great. From the ladies in the front desk, cheerful and very pleasant. To:Dr Lyon , who was also very personable, and informative. Hardly any wait time, and testing was thorough.Thank you for an easy experience of 1st time hearing testing. It was a pleasurable visit.
Jose R.
Jose R.
1786737855
Khady O.
Khady O.
1785945179
Susan M.
Susan M.
1785440639
Timothy T.
Timothy T.
1785352113
They are great people at southwest hearing.
Barbara
Barbara
1785288515
Everyone was professional, friendly and explained things clearly.
chris B.
chris B.
1785268454
Great care
Francisco P.
Francisco P.
1785255655
I am very pleased with the experience I had with Dr Lyon and his staff. They were very courteous and professional. I would highly recommend them
James L.
James L.
1785207249
100% satisfied
Leslie S.
Leslie S.
1785160282
Going into this visit, for some reason, I was sort of dreading it. The entire time there, I realized I should have felt differently because it turned out great. The receptionist was extremely friendly to me and every patient that I saw come in or leave while there. The doctor was kind and explained the steps of the exam. They have a great team!
Kandy C.
Kandy C.
1785157760
Angie G
Angie G
1784160792
Everyone is very knowledgeable and helpful. They worked with my insurance and my husband's as well. We are pleased with the hearing aids. If we need help or replacements, they work with us.
R.J.
R.J.
1784069699
Very nice people, friendly and helpful. Great experience!
Duncan D.
Duncan D.
1782138527
My wife and i were greeted warmly and treated respectfully throughout the process of being informed about our need for hearing aids and how we would benefit from them. The receptionists was very helpful when we were ready to purchase our hearing aids.i would recommend this business to anyone needing hearing aids.
Brenda D.
Brenda D.
1782137579
Jonathan N.
Jonathan N.
1782135149
David B.
David B.
1780336074
John M.
John M.
1780321020
I had a really good experience friendly staff and a great dr
Joy S.
Joy S.
1780319952
Receptionist was quite friendly. The audiologist was extremely kind and helpful
Miguel R.
Miguel R.
1779230009
plusfrost1
plusfrost1
1779204202
Very professional and listened to my concerns.
JoJac S.
JoJac S.
1777427096
The front desk person Frances is awesome and very helpful. The tester was very thorough and helpful also. Thanks to all concerned.
Jerry L.
Jerry L.
1777333783
The staff was very friendly and informed me about what to expect
David P.
David P.
1776223091
The Dr. was caring and professional. After a comprehensive hearing test showed that I have had a considerable amount of hearing loss, I felt that all my options were explained and that the Dr. had ensured that I understood each of my options moving forward. Ultimately, I felt cared for and would recommend Southwest Hearing Services.
Bill L.
Bill L.
1774552191
Best Audiologist I have ever worked with!!
Matthew B.
Matthew B.
1774465963
Great experience learned a lotLeft feeling more proactive about my hearing
×
js_loader

Visit One Of Our Clinics Today

Get directions to your preferred clinic, and our friendly staff will be glad to help with your hearing needs!

Take the First Step Towards Improved Hearing Today!

Schedule your comprehensive hearing exam today and discover a world of improved sound!