About Us

We’re here to help you reclaim the joy of sound! Reach out to one of our clinics today for any questions, to request a hearing test, or to schedule a hearing aid fitting or repair service.

Your Path to Better Hearing

Hearing Center Near You

El Paso Hearing Aid Center, Inc. opened in 1955, founded by Ed and Jeanne Lyon in El Paso, Texas. It continues today as an audiology and hearing aid practice, owned and operated by Ed and Jeanne’s youngest son, Matthew Lyon, and his wife, Kerry Lyon. Two other practices were acquired in the late 1990’s, with locations in Las Cruces, New Mexico, and Alamogordo, New Mexico. Matthew and Kerry Lyon provide diagnostic hearing evaluations and hearing aid services in all three locations. They are based in El Paso and travel to the satellite offices in New Mexico on three days out of every week.

We accept patients of all ages. Referrals are accepted from all sources, including physicians, insurance companies, the Veterans Administration, vocational assistance agencies in Texas and New Mexico, schools, and other Federal, State and Local government agencies as well as private individuals.

El Paso Hearing Aid Building
audiologist-matt-lyon

Dr. Matthew Lyon

Audiologist

Dr. Matthew Lyon received his Doctor of Audiology degree from the University of Florida and Master’s degree in Audiology at New Mexico State University. He had previously worked at El Paso Hearing Aid Center in the early 1980’s, as a hearing aid dispenser, and returned there after completing his education.

audiologist-kelly-lyon

Dr. Kerry Lyon

Audiologist

Dr. Kerry Lyon received her Doctor of Audiology Degree from the University of Florida and Master’s degree in Audiology from New Mexico State University. She served on the teaching faculty at New Mexico State University as an Instructor of Audiology from 1986 – 1993.

Dr. Janine Granados

Audiologist

Dr. Janine Granados received her Doctor of Audiology degree from the University of Colorado Boulder in 2022 and her Bachelor in Science from the University of Arizona in 2016.

Dr. Kelly Shea

Audiologist

Dr. Kelly Shea is originally from Belleville, IL, which is just outside of St. Louis, MO. She spent her first two years of undergraduate study at the University of Mississippi (Ole Miss) before transferring to Missouri State University, where she completed her Bachelor of Science in Communication Science and Disorders with a Minor in Spanish.

A Legacy of Hearing Care Excellence

Company History

The original practice was an Audivox hearing aid dealership. Ed Lyon sold hearing aids door-to-door, which was standard practice in the 1950’s. Ed and Jeanne Lyon later opened a storefront in downtown El Paso at 425 N. Mesa Street. The company operated from that location until 1976 when they built a new office building four blocks from the original location. The practice remained in that location for the next 32 years. Purchased in 1998 by Matthew and Kerry Lyon, the patient base and scope of practice expanded to include diagnostic audiology services. A new dba name was created to preserve the old, identifiable name and add an indicator of the new services: El Paso Hearing Aid & Audiology Center. With two full-time audiologists and three full-time support staff the practice outgrew its old home at 810 N. Kansas St. and moved to the current location in 2008. The state-of-the-art audiology clinic is housed in a 4400-square foot facility at 1500 N. Mesa St. The new building has spacious patient examination rooms and allows for specialized patient service rooms. Front-door parking and a large parking lot are appreciated by our customers. We are located at the corner of Cliff and Mesa streets in the Medical Center area of town with easy access to physician offices. We are here for you Monday through Friday from 8:30 – 5:30.

Our second location, Las Cruces Hearing Center was purchased in 1999 upon the retirement of its founder, Harry Zimmerman, an audiologist who served as an instructor and mentor to Kerry and Matthew Lyon during their years in graduate school. The practice is in a medical condominium complex at 2525 S. Telshor Blvd. in Las Cruces, New Mexico, across the street from Memorial Medical Center. The office is open from 8:30 – 3:30, Monday through Friday and is staffed by one full-time employee. The practice has been in the current location for 21 years.

Southwest Hearing Services is located in Medical Arts Plaza at 1211 10th St. in Alamogordo, New Mexico. Southwest Hearing Services was purchased from George Morrison in 1998 when he left the profession of audiology to pursue other interests. He opened Southwest Hearing Services in 1979 and it is still operating for its original location.

Greg K.
Greg K.
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cathy M.
cathy M.
1791936048
The staff , they are very kind and caring, the Dr's are as well. I highly recommend this place if your having issues with your hearing.
Rachel G S.
Rachel G S.
1791924082
Dr Lyon is exceptional in his care, his staff are great and attentive.
Cynthia C.
Cynthia C.
1791432654
I was running late for my appointment, then my phone navigation took me to the wrong Hearing Center! I called the office to explain my lateness and Jan, the office manager, was very kind and understanding. She gave me the correct office location and reassured me that they could still see me. When I arrived at the office, Jan continued to be reassuring and warm. Dr.Shea was also very kind and personable as well as professional. She answered all my questions thoroughly and wrote down information about the hearing aids I was interested in so my husband and I could make a decision. I truly appreciate how well I was treated, how thorough the evaluation was and the explanation regarding the process of ordering, payment and follow up. Thank you Jan and Dr. Shea!Cynthia Christensen
Terry C.
Terry C.
1791321920
The employees were very professional and saw you quickly.
Vanda V.
Vanda V.
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R D F.
R D F.
1790891120
Quick and professional service, as always.
jerry M.
jerry M.
1790883186
Fern G.
Fern G.
1790716688
Staff was friendly, nice and professional
Christine K.
Christine K.
1790688919
Great experience. Got me in same day after a car accident left me with hearing loss.
Catharine B.
Catharine B.
1790628552
The first set of hearing aids I got from Dr. Lyon served me well for 11 years. I just got new ones with the improved technology available, so although my hearing loss is progressing, I can hear better than before. Dr. Lyon and the entire staff are knowledgeable, courteous, and appointment times are honored. Drop-in visits are encouraged for any problems which are quickly resolved. I will continue to take my business here.
Raymond J.
Raymond J.
1790620259
Had an 11am appointment today and showed up early encase of paperwork, ot was just one page. Had testing done promptly, so now waiting for my hearing Aid which will be available for pickup next month.
Krista S.
Krista S.
1790360965
Max C.
Max C.
1790205504
I have rated the visit "Exceptional" because of the Professionalism shown by both Audiologist and staff, The objective of my visit, Improved volume levels of 13 year old Hearing Aids, was not possible. But I asked about possible insurance coverage toward new Hearing Aids. Your responsewas a beautifully typed report, given after checking with my own Health Insurance Company. The charges were a real surprise.There were NONE! Both the Audiologist and the Office Staff gave me "Full Service", knowing there would be no profit in myvisit today. I am impressed!Thank you Sincerely. Max Crow, East El Paso
Rick N.
Rick N.
1790191136
I came in to get my right hearing aid fixed. The lady took it and came back a few minutes later. It needed a new wire. That’s all there was to it. Great service. Thanks.
Commissioner Pattie G.
Commissioner Pattie G.
1790117484
Always very attentive and professional.listens to concerns and never rushes
Douglas Q.
Douglas Q.
1790116022
It’s getting more and more rare To have someone as expert And competent as Dr. Lyon. A true professional
Laura U.
Laura U.
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john H.
john H.
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Chris F.
Chris F.
1789682306
The doctor and staff were professional and demonstrated respect to military patient, understanding the difficulty with hearing loss. VES made a good choice with this office.
Aaron S.
Aaron S.
1789682156
Nice experience and I was seen right on schedule.
Brett T.
Brett T.
1789511490
Dr. Lyon and staff were very friendly, with a high level of expertise!
Sal G.
Sal G.
1789499076
Henry C.
Henry C.
1789151490
Excellent visit, Ear Doctor was very professional and very polite he encouraged me to ask him questions and as always Francis is polite and helpful
Mary I.
Mary I.
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Carlos A.
Carlos A.
1788375594
Professional Doctor Minerva and Darlene
Zachary M.
Zachary M.
1788296983
Dr. Lyon and his team were very helpful and professional while assisting me with impressions for in-ear monitors! Highly recommend!
Ernie C.
Ernie C.
1788201591
Very thorough exam and all my questions were answered - thanx.
Rick R.
Rick R.
1788183547
Jesse T.
Jesse T.
1788100325
Carlos G.
Carlos G.
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Larry R.
Larry R.
1787858251
Everything was smooth and staff was great
Fred P.
Fred P.
1787788697
Did not have to wait long to see the doctor. Very professional and kind with my 98 year old mother in law. Staff was incredible. Wonderful experience.
Pamela H.
Pamela H.
1787784423
A very pleasant experience.
denise P.
denise P.
1787771511
Very professionaal
Pete F.
Pete F.
1787763183
It was great he was very nice and informative
dawn P.
dawn P.
1787746047
Always well served at this clinic … courtesy and professional attention matter!
Leslie A.
Leslie A.
1787612482
They were very sweet and patient with my 2 year old boy. Definitely recommend
Michelle A.
Michelle A.
1787355290
Super nice & easy check-in and staff was wonderful!
michael B.
michael B.
1787255756
Very courteous staff and doctor.
Mark N.
Mark N.
1787171641
Very receptive and friendly staff. The doctor was on time and provided me with a lot of information.
Ruben V.
Ruben V.
1786984389
Carlos R.
Carlos R.
1786774554
It was a great experience all the staff are very nice
Debbie D.
Debbie D.
1786752830
Hi there! My visit was really great. From the ladies in the front desk, cheerful and very pleasant. To:Dr Lyon , who was also very personable, and informative. Hardly any wait time, and testing was thorough.Thank you for an easy experience of 1st time hearing testing. It was a pleasurable visit.
Jose R.
Jose R.
1786737855
Khady O.
Khady O.
1785945179
Susan M.
Susan M.
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Timothy T.
Timothy T.
1785352113
They are great people at southwest hearing.
Barbara
Barbara
1785288515
Everyone was professional, friendly and explained things clearly.
chris B.
chris B.
1785268454
Great care
Francisco P.
Francisco P.
1785255655
I am very pleased with the experience I had with Dr Lyon and his staff. They were very courteous and professional. I would highly recommend them
James L.
James L.
1785207249
100% satisfied
Leslie S.
Leslie S.
1785160282
Going into this visit, for some reason, I was sort of dreading it. The entire time there, I realized I should have felt differently because it turned out great. The receptionist was extremely friendly to me and every patient that I saw come in or leave while there. The doctor was kind and explained the steps of the exam. They have a great team!
Kandy C.
Kandy C.
1785157760
Angie G
Angie G
1784160792
Everyone is very knowledgeable and helpful. They worked with my insurance and my husband's as well. We are pleased with the hearing aids. If we need help or replacements, they work with us.
R.J.
R.J.
1784069699
Very nice people, friendly and helpful. Great experience!
Duncan D.
Duncan D.
1782138527
My wife and i were greeted warmly and treated respectfully throughout the process of being informed about our need for hearing aids and how we would benefit from them. The receptionists was very helpful when we were ready to purchase our hearing aids.i would recommend this business to anyone needing hearing aids.
Brenda D.
Brenda D.
1782137579
Jonathan N.
Jonathan N.
1782135149
David B.
David B.
1780336074
John M.
John M.
1780321020
I had a really good experience friendly staff and a great dr
Joy S.
Joy S.
1780319952
Receptionist was quite friendly. The audiologist was extremely kind and helpful
Miguel R.
Miguel R.
1779230009
plusfrost1
plusfrost1
1779204202
Very professional and listened to my concerns.
JoJac S.
JoJac S.
1777427096
The front desk person Frances is awesome and very helpful. The tester was very thorough and helpful also. Thanks to all concerned.
Jerry L.
Jerry L.
1777333783
The staff was very friendly and informed me about what to expect
David P.
David P.
1776223091
The Dr. was caring and professional. After a comprehensive hearing test showed that I have had a considerable amount of hearing loss, I felt that all my options were explained and that the Dr. had ensured that I understood each of my options moving forward. Ultimately, I felt cared for and would recommend Southwest Hearing Services.
Bill L.
Bill L.
1774552191
Best Audiologist I have ever worked with!!
Matthew B.
Matthew B.
1774465963
Great experience learned a lotLeft feeling more proactive about my hearing
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