About Us

We’re here to help you reclaim the joy of sound! Reach out to one of our clinics today for any questions, to request a hearing test, or to schedule a hearing aid fitting or repair service.

Your Path to Better Hearing

Hearing Center Near You

El Paso Hearing Aid Center, Inc. opened in 1955, founded by Ed and Jeanne Lyon in El Paso, Texas. It continues today as an audiology and hearing aid practice, owned and operated by Ed and Jeanne’s youngest son, Matthew Lyon, and his wife, Kerry Lyon. Two other practices were acquired in the late 1990’s, with locations in Las Cruces, New Mexico, and Alamogordo, New Mexico. Matthew and Kerry Lyon provide diagnostic hearing evaluations and hearing aid services in all three locations. They are based in El Paso and travel to the satellite offices in New Mexico on three days out of every week.

We accept patients of all ages. Referrals are accepted from all sources, including physicians, insurance companies, the Veterans Administration, vocational assistance agencies in Texas and New Mexico, schools, and other Federal, State and Local government agencies as well as private individuals.

El Paso Hearing Aid Building
audiologist-matt-lyon

Dr. Matthew Lyon

Audiologist

Dr. Matthew Lyon received his Doctor of Audiology degree from the University of Florida and Master’s degree in Audiology at New Mexico State University. He had previously worked at El Paso Hearing Aid Center in the early 1980’s, as a hearing aid dispenser, and returned there after completing his education.

audiologist-kelly-lyon

Dr. Kerry Lyon

Audiologist

Dr. Kerry Lyon received her Doctor of Audiology Degree from the University of Florida and Master’s degree in Audiology from New Mexico State University. She served on the teaching faculty at New Mexico State University as an Instructor of Audiology from 1986 – 1993.

Dr. Janine Granados

Audiologist

Dr. Janine Granados received her Doctor of Audiology degree from the University of Colorado Boulder in 2022 and her Bachelor in Science from the University of Arizona in 2016.

A Legacy of Hearing Care Excellence

Company History

The original practice was an Audivox hearing aid dealership. Ed Lyon sold hearing aids door-to-door, which was standard practice in the 1950’s. Ed and Jeanne Lyon later opened a storefront in downtown El Paso at 425 N. Mesa Street. The company operated from that location until 1976 when they built a new office building four blocks from the original location. The practice remained in that location for the next 32 years. Purchased in 1998 by Matthew and Kerry Lyon, the patient base and scope of practice expanded to include diagnostic audiology services. A new dba name was created to preserve the old, identifiable name and add an indicator of the new services: El Paso Hearing Aid & Audiology Center. With two full-time audiologists and three full-time support staff the practice outgrew its old home at 810 N. Kansas St. and moved to the current location in 2008. The state-of-the-art audiology clinic is housed in a 4400-square foot facility at 1500 N. Mesa St. The new building has spacious patient examination rooms and allows for specialized patient service rooms. Front-door parking and a large parking lot are appreciated by our customers. We are located at the corner of Cliff and Mesa streets in the Medical Center area of town with easy access to physician offices. We are here for you Monday through Friday from 8:30 – 5:30.

Our second location, Las Cruces Hearing Center was purchased in 1999 upon the retirement of its founder, Harry Zimmerman, an audiologist who served as an instructor and mentor to Kerry and Matthew Lyon during their years in graduate school. The practice is in a medical condominium complex at 2525 S. Telshor Blvd. in Las Cruces, New Mexico, across the street from Memorial Medical Center. The office is open from 8:30 – 3:30, Monday through Friday and is staffed by one full-time employee. The practice has been in the current location for 21 years.

Southwest Hearing Services is located in Medical Arts Plaza at 1211 10th St. in Alamogordo, New Mexico. Southwest Hearing Services was purchased from George Morrison in 1998 when he left the profession of audiology to pursue other interests. He opened Southwest Hearing Services in 1979 and it is still operating for its original location.

Shane G.
Shane G.
1786394359
Exceptional customer sevice by both Hilda at the front desk and Dr. Lyons in the hearing booth. I highly recommend this practice for all of your audiology needs and questions!
Polly R.
Polly R.
1786370759
I came early and was greeted by some very friendly women. The check in was smooth and I was called in not long after that. Dr. Lyon was kind and professional. I appreciated how he guided me through the examination. Unfortunately I got news that I knew that was coming, I do have some hearing loss and as I get older it will get worse. As I left the office, again, all the ladies all at the same time bid me farewell!!! I would recommend this office to anyone. Thank you for a very comfortable office visit!!!
Blanca M.
Blanca M.
1786112332
Richard C.
Richard C.
1786044838
Staff is always kind and very helpful. I came in without an appointment and they were happy to help with my replacement hearing aid. I would give more than 5 stars but that was the highest choice.
Khady O.
Khady O.
1785945179
yoli H.
yoli H.
1785862143
I've been with them for many years. Excellent customer service and staff.
Marge R.
Marge R.
1785857783
Thorough and good experience.
Joaquin C.
Joaquin C.
1785796344
Excellent services!!! Thanks for Hilda!!
Xiomara B.
Xiomara B.
1785794806
Excelente servicio. Todas las personas que nos atendieron fueron muy amables y aclararon cada una de nuestras dudas. Salimos muy satisfechas de la oficina.El audiólogo se tomó el tiempo necesario para explicarnos detalladamente todo lo relacionado con los nuevos audífonos que recibirá mi hija y respondió con mucha paciencia todas nuestras preguntas. Estamos muy agradecidas por la atención y el trato recibido. ¡Lo recomendamos completamente!
Christal A.
Christal A.
1785772205
I highly recommend El Paso Hearing Aid Center! The Dr and staff are always so friendly, helpful and knowledgeable. I am currently ordering my second pair of aids with this center and I couldn’t be happier. Hilda always greets me by name and it makes me feel so special. Thank you all for always treating me so well!
Susan M.
Susan M.
1785440639
Mari P
Mari P
1785359404
Dr Lyon is very knowledgeable and he made the visit comfortable. The staff are very professional and pleasant.
Timothy T.
Timothy T.
1785352113
They are great people at southwest hearing.
Michael H.
Michael H.
1785342759
Barbara
Barbara
1785288515
Everyone was professional, friendly and explained things clearly.
chris B.
chris B.
1785268454
Great care
Francisco P.
Francisco P.
1785255655
I am very pleased with the experience I had with Dr Lyon and his staff. They were very courteous and professional. I would highly recommend them
James L.
James L.
1785207249
100% satisfied
Evangelina Q.
Evangelina Q.
1785193793
Hilda, the employee who conducted my hearing test, demonstrated excellent customer (e.g., patient) service skills in explaining the test.
victoria C.
victoria C.
1785191411
Leslie S.
Leslie S.
1785160282
Going into this visit, for some reason, I was sort of dreading it. The entire time there, I realized I should have felt differently because it turned out great. The receptionist was extremely friendly to me and every patient that I saw come in or leave while there. The doctor was kind and explained the steps of the exam. They have a great team!
Kandy C.
Kandy C.
1785157760
Concepcion V.
Concepcion V.
1784830772
Sr. R.
Sr. R.
1784828884
Saw Dr. Lyons for mandated VA C&P exam, he was courteous, answered my questions, all went well.
Gabriela D.
Gabriela D.
1784760540
Excellent service. Very professional the doctor and all the staff. Thank you.
Patricia M.
Patricia M.
1784739678
Earl M.
Earl M.
1784680343
The Las Cruces Hearing is conveniently located on Telshore Blvd., across the street from the Memorial Hospital. I was greeted by a pleasant receptionist who cheerfully asked that I fill out a short form before leading into the examination room. Dr. Matthew briefly explained the procedure and so we began.The atmosphere was pleasant, professional, without waisted effort. The facility was clean and before I knew it, I was out the door!All in all, a pleasant experience.
Josefina R.
Josefina R.
1784587817
Had the hearing tests for my hearing aid and thought the young lady giving me the test did an excellent job. I was so looking forward to having my hearing aid(s) very soon and that could possibly be the case but there was a mix up in the pricing quoted. Hope to have them very soon. The waiting time almost 2 hours but hopefully worth it.
Jose D.
Jose D.
1784579613
Edmundo Licon J.
Edmundo Licon J.
1784576712
Dr very professional. Very helpful and answered all my questions. Great experience
Grace S.
Grace S.
1784570414
Graciela S.
Graciela S.
1784570362
Great customer service!
T S.
T S.
1784323572
Fast, friendly, professional and efficient!
Maria G.
Maria G.
1784242995
Wonderful staff ' very helpful ' nice and professional . They're always so sweet with my 88 year old mother. Thank you 💞
Cruz R.
Cruz R.
1784237736
I definitely recommend this place to get your hearing aids, my mom is happy, so I’m happy too
Angie G
Angie G
1784160792
Everyone is very knowledgeable and helpful. They worked with my insurance and my husband's as well. We are pleased with the hearing aids. If we need help or replacements, they work with us.
Roberto D.
Roberto D.
1784158293
Very good experience!Hilda was very patient and understanding with my concerns. She is knowledgeable and helpful.Thank you!
Rudy M.
Rudy M.
1784122344
R.J.
R.J.
1784069699
Very nice people, friendly and helpful. Great experience!
Angelica A.
Angelica A.
1783981965
Dr. Lyon and his staff were very nice. Explained the tests well and were sweet to my son.
Terry N.
Terry N.
1783975769
Ka W.
Ka W.
1783972221
Delia D.
Delia D.
1783729157
Had a pleasant visit with dr.Lyon he was helpful and professional along with office personnel I'm planning on staying with them for the future.
ala4050
ala4050
1783714958
Dr Lyon is a professional, i have been seeing him for over 12 years for my hearing needs. i trust him
Roberta B.
Roberta B.
1783547224
Robbin B.
Robbin B.
1783476809
Friendly staffI can hear again
Tom B.
Tom B.
1783455468
I thought they were very nice and professional. The examiner was very helpful and I would recommend to anyone needing a hearing exam.
Miguel H.
Miguel H.
1782854447
The Dr. Was good at doing the test.
Leonel B.
Leonel B.
1782832323
Duncan D.
Duncan D.
1782138527
My wife and i were greeted warmly and treated respectfully throughout the process of being informed about our need for hearing aids and how we would benefit from them. The receptionists was very helpful when we were ready to purchase our hearing aids.i would recommend this business to anyone needing hearing aids.
Brenda D.
Brenda D.
1782137579
Jonathan N.
Jonathan N.
1782135149
Krisnlc@gmail B.
Krisnlc@gmail B.
1781730545
Very friendly, very professional, excellent demeanor and explanation of ailments. Very thoughtful doctor, and she listened very attentively.it was very comforting
Octavio B.
Octavio B.
1781303219
Had a hearing/Tinnitus exam at this location. Doctor and staff at this location were friendly, made me feel comfortable and had a positive experience. Thank you!
kali G.
kali G.
1781062523
I had a veteran Evaluation through the Las Cruces Hearing Center. The Staff and Doctor were very professional and respectful of my needs. Thank you for good service and kindness. I would highly recommend.
Judy L.
Judy L.
1781049363
Great office very efficient, right to the point. Gave us the i formation needed to make an informed decision.
Ron B.
Ron B.
1780605628
Service was prompt, friendly and helpful. All my questions were addressed. Only disappointment was timing for getting new hearing aids- 3 weeks.
Richard L.
Richard L.
1780604752
Seen on time, very professional.
Marcus S.
Marcus S.
1780595601
Becky H.
Becky H.
1780593151
Very efficient, professional and friendly.
David B.
David B.
1780336074
John M.
John M.
1780321020
I had a really good experience friendly staff and a great dr
Joy S.
Joy S.
1780319952
Receptionist was quite friendly. The audiologist was extremely kind and helpful
Miguel R.
Miguel R.
1779230009
plusfrost1
plusfrost1
1779204202
Very professional and listened to my concerns.
JoJac S.
JoJac S.
1777427096
The front desk person Frances is awesome and very helpful. The tester was very thorough and helpful also. Thanks to all concerned.
Jerry L.
Jerry L.
1777333783
The staff was very friendly and informed me about what to expect
David P.
David P.
1776223091
The Dr. was caring and professional. After a comprehensive hearing test showed that I have had a considerable amount of hearing loss, I felt that all my options were explained and that the Dr. had ensured that I understood each of my options moving forward. Ultimately, I felt cared for and would recommend Southwest Hearing Services.
Bill L.
Bill L.
1774552191
Best Audiologist I have ever worked with!!
Matthew B.
Matthew B.
1774465963
Great experience learned a lotLeft feeling more proactive about my hearing
Edward S.
Edward S.
1774462168
linda M.
linda M.
1774328234
Everyone was very helpful and fully answered all of my questions and concerns. Both Fran and the doctor was very patient and helpful. I left the office confident that any future problems would be handled in a friendly and efficient manner. I highly recommend this office.
Glenn C.
Glenn C.
1773252472
Entirely an enjoyable experience!
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