Frequently Asked Questions

We’re here to help you reclaim the joy of sound! Reach out to one of our clinics today for any questions, to request a hearing test, or to schedule a hearing aid fitting or repair service.

Understanding Audiologists and Their Expertise

What is an Audiologist?

Audiologists are specialized healthcare professionals dedicated to evaluating, diagnosing, treating, and managing conditions related to hearing, balance, and tinnitus. At El Paso Hearing Aid & Audiology Center, our audiologists hold doctoral degrees in Audiology (Au.D.) and are licensed to practice in Texas and New Mexico. Our professionals maintain certifications from the American Speech-Language-Hearing Association (CCC-A) and many are Fellows of the American Academy of Audiology (AAA), demonstrating their commitment to the highest standards of patient care.

What Services Do Audiologists Provide?

Our audiologists at El Paso Hearing Aid & Audiology Center offer a comprehensive range of services, including:

  • Comprehensive diagnostic hearing evaluations
  • Personalized hearing aid fittings and programming
  • Expert hearing aid maintenance and repairs
  • Specialized pediatric hearing evaluations
  • Custom hearing protection for musicians, workers, and recreational activities
  • Tinnitus (ringing in the ears) assessment and management
  • Balance disorder evaluations and treatment
  • Auditory training for hearing aid adaptation
  • Support for cochlear implant patients
  • Hearing loss prevention education

Recognizing Hearing Loss

How Do I Know if I Have Hearing Loss?

Hearing loss often develops gradually, making it difficult to recognize. You might be experiencing hearing loss if:

  • You find yourself asking people to repeat themselves frequently
  • You have difficulty understanding conversations in noisy environments like restaurants
  • Family members complain that you set the television or radio volume too high
  • You miss environmental sounds such as doorbells or bird songs
  • You find yourself straining to understand what others are saying
  • You have trouble understanding phone conversations
  • You find it easier to understand people when you can see their faces
  • You find yourself withdrawing from social situations because of difficulty hearing
  • You experience a persistent ringing, buzzing, or hissing in your ears (tinnitus)
  • You feel mentally fatigued after social gatherings due to the effort of listening

Most people wait an average of seven years before seeking help for hearing loss. If you recognize these signs, we encourage you to schedule a hearing evaluation with our team.

What Causes Hearing Loss?

Hearing loss can result from various factors, including:

  • Age-related changes (presbycusis)
  • Exposure to loud noise (occupational or recreational)
  • Genetic factors
  • Ototoxic medications (drugs that damage hearing)
  • Ear infections or fluid buildup
  • Head or ear trauma
  • Medical conditions such as diabetes, heart disease, or thyroid disorders
  • Congenital factors present at birth
  • Meniere’s disease or autoimmune inner ear disease
  • Tumors affecting the auditory system

At El Paso Hearing Aid & Audiology Center, we conduct thorough evaluations to determine the specific causes of your hearing difficulties, allowing us to create personalized treatment recommendations.


Diagnosing Hearing Loss

How is Hearing Loss Diagnosed?

A comprehensive hearing evaluation at El Paso Hearing Aid & Audiology Center typically includes:

  • A detailed discussion of your medical history and hearing concerns
  • Visual examination of your ear canals and eardrums
  • Pure-tone audiometry to measure your hearing sensitivity across different frequencies
  • Speech recognition testing to evaluate how well you understand words at different volumes
  • Speech-in-noise testing to assess your hearing ability in challenging listening environments
  • Tympanometry to evaluate middle ear function
  • Otoacoustic emissions testing to assess inner ear (cochlear) function
  • Additional specialized tests based on your specific symptoms

These tests allow our audiologists to determine the type, degree, and configuration of your hearing loss, which forms the foundation for appropriate treatment recommendations.

What Are the Different Degrees of Hearing Loss?

Hearing loss is categorized by severity, measured in decibels (dB):

  • Normal hearing: 0-25 dB (able to hear soft whispers)
  • Mild hearing loss: 26-40 dB (difficulty hearing soft speech, subtle conversational details may be missed)
  • Moderate hearing loss: 41-70 dB (conversation becomes difficult without amplification)
  • Severe hearing loss: 71-90 dB (cannot hear conversational speech without powerful amplification)
  • Profound hearing loss: 91+ dB (cannot hear most sounds; may rely on visual cues for communication)

Understanding your degree of hearing loss helps our audiologists recommend appropriate intervention strategies and select the most beneficial hearing technology for your needs.

What Are the Different Types of Hearing Loss?

There are four primary types of hearing loss:

  • Sensorineural hearing loss: Occurs due to damage to the inner ear (cochlea) or the auditory nerve pathways. This is the most common type, accounting for approximately 90% of hearing loss cases. It typically results from aging, noise exposure, or other inner ear damage. While not medically reversible, it can be effectively managed with properly fitted hearing aids.
  • Conductive hearing loss: Results from problems in the outer or middle ear that prevent sound from reaching the inner ear effectively. Causes include earwax blockage, ear infections, fluid buildup, perforated eardrum, or abnormalities of the middle ear bones. Many conductive hearing losses can be treated medically or surgically.
  • Mixed hearing loss: A combination of both sensorineural and conductive hearing loss components. Treatment typically addresses the conductive component first, followed by management of the remaining sensorineural component.
  • Auditory Neuropathy Spectrum Disorder (ANSD): A less common condition where sound enters the inner ear normally, but the transmission of signals from the inner ear to the brain is disorganized. This requires specialized testing and management approaches.

Hearing Aids and Technology

What Style of Hearing Aid Is Right for Me?

Hearing aid selection is highly personalized based on several factors:

  • Your specific type and degree of hearing loss
  • Your listening needs and lifestyle
  • Your manual dexterity and vision
  • Your cosmetic preferences
  • Your budget considerations
  • Anatomical factors like ear canal size and shape
  • Skin sensitivity concerns
  • Technology preferences and connectivity needs

At El Paso Hearing Aid & Audiology Center, we offer various styles, including:

  • Behind-the-Ear (BTE): Versatile, powerful options suitable for most types of hearing loss
  • Receiver-in-Canal (RIC): Discreet yet powerful, with excellent sound quality
  • In-the-Ear (ITE): Custom-made to fit in the outer portion of the ear
  • In-the-Canal (ITC): Smaller custom options that fit partially in the ear canal
  • Completely-in-Canal (CIC): Nearly invisible options that sit deeply in the ear canal
  • Invisible-in-Canal (IIC): The smallest, most discreet custom hearing aids

Our audiologists will guide you through the selection process to find the perfect fit for your needs.

What Are Assistive Listening Devices?

Assistive Listening Devices (ALDs) are technologies that enhance hearing aids or work independently to improve your ability to hear in specific situations. Unlike hearing aids, which improve overall hearing, ALDs are designed for particular listening environments.

Examples include:

  • Television listening systems that stream audio directly to your hearing aids
  • Phone amplifiers for clearer telephone conversations
  • Alerting devices that use visual or vibrating signals for doorbells, smoke alarms, and telephones
  • Personal FM/digital systems that help in noisy environments or distance listening
  • Specialized devices for public venues like theaters and places of worship
  • Smartphone apps that convert speech to text for additional communication support

Our audiologists can recommend appropriate ALDs based on your specific communication challenges.


Tinnitus Management

What is Tinnitus?

Tinnitus is the perception of sound when no external sound is present. It affects more than 50 million Americans and is commonly described as ringing, buzzing, hissing, whistling, or clicking sounds in the ears. Tinnitus is not a disease itself but typically a symptom of an underlying condition.

Tinnitus can be:

  • Subjective: Heard only by the affected person (most common form)
  • Objective: Rare form that can be heard by your audiologist during an examination
  • Pulsatile: Rhythmic sounds that often correlate with your heartbeat
  • Temporary or persistent: May come and go or remain constant
  • Varying in intensity: From barely noticeable to severely disruptive

What Causes Tinnitus?

Tinnitus can result from numerous factors, including:

  • Hearing loss (especially noise-induced or age-related)
  • Excessive earwax buildup
  • Certain medications (particularly some antibiotics, cancer drugs, and high doses of aspirin)
  • Ear or sinus infections
  • Temporomandibular joint (TMJ) disorders
  • Cardiovascular problems affecting blood flow
  • Head or neck injuries
  • Acoustic neuroma (benign tumor on the auditory nerve)
  • Exposure to loud noise
  • Ménière’s disease
  • Stress and anxiety

At El Paso Hearing Aid & Audiology Center, we perform comprehensive evaluations to identify potential causes of your tinnitus and develop appropriate management strategies.

How is Tinnitus Treated?

While there is currently no cure for most forms of tinnitus, there are several effective management approaches:

  • Hearing aids: Often provide relief by amplifying external sounds that help mask tinnitus
  • Sound therapy: Using white noise, nature sounds, or specialized tinnitus maskers to reduce tinnitus perception
  • Tinnitus Retraining Therapy (TRT): Combines counseling and sound therapy to help “retrain” how your brain responds to tinnitus
  • Cognitive Behavioral Therapy (CBT): Helps develop coping strategies and change negative thought patterns about tinnitus
  • Relaxation techniques: Methods such as meditation, deep breathing, and biofeedback to reduce stress that may worsen tinnitus
  • Lifestyle modifications: Including avoiding triggers like caffeine, alcohol, and loud noise
  • Medical intervention: Addressing underlying causes when possible

Our audiologists work with you to develop a personalized tinnitus management plan based on your specific symptoms and needs.


Professional Qualifications

What’s the Difference Between an Audiologist and a Hearing Aid Dispenser?

Audiologists (like those at El Paso Hearing Aid & Audiology Center):

  • Hold doctoral degrees (Au.D.) requiring 8+ years of university education
  • Receive extensive training in hearing science, balance disorders, and comprehensive auditory system care
  • Are qualified to diagnose and treat the full spectrum of hearing and balance disorders
  • Complete supervised clinical practice before licensure
  • Must pass national certification examinations
  • Maintain ongoing continuing education requirements
  • Provide comprehensive hearing healthcare beyond just fitting hearing aids

Hearing Aid Dispensers:

  • Typically have much less education and training (requirements vary by state)
  • Are licensed specifically to conduct basic hearing tests for the purpose of selling hearing aids
  • May have limited training in diagnosing complex hearing problems
  • Often focus primarily on selling hearing devices rather than comprehensive hearing care

At El Paso Hearing Aid & Audiology Center, our doctoral-level audiologists provide comprehensive hearing healthcare, ensuring accurate diagnosis, appropriate treatment recommendations, and ongoing support throughout your hearing journey.


Children’s Hearing Health

What Are Signs of Hearing Loss in Children?

Children with hearing loss may exhibit various developmental and behavioral signs:

  • Delayed or unclear speech development
  • Limited vocabulary compared to peers
  • Not responding when called from another room
  • Saying “what?” or “huh?” frequently
  • Turning the television or music to excessive volumes
  • Struggling to follow verbal instructions
  • Appearing inattentive or daydreaming frequently
  • Poor academic performance
  • Difficulty with social interactions
  • Speaking too loudly or too softly
  • Failed school hearing screenings
  • History of recurring ear infections

Early intervention is crucial for minimizing the impact of hearing loss on a child’s speech, language, and academic development. If you notice these signs, we recommend scheduling a pediatric hearing evaluation with our specialized audiologists.

How Are Children’s Hearing Evaluations Different?

Pediatric hearing evaluations at El Paso Hearing Aid & Audiology Center are tailored to each child’s developmental stage and cooperation level:

  • For infants and young toddlers: We use objective tests that don’t require active participation, such as:
    • Otoacoustic emissions (OAE) testing
    • Auditory brainstem response (ABR) testing
    • Visual reinforcement audiometry
  • For older children: We incorporate age-appropriate play-based testing techniques that make the evaluation engaging and fun while gathering precise data

Our pediatric audiologists have specialized training and create a comfortable, child-friendly environment to ensure accurate results and a positive experience for both children and parents.


Additional Questions

Will Insurance Cover My Hearing Care?

Insurance coverage for hearing services varies widely. Many insurance plans cover diagnostic hearing evaluations, especially when medically necessary. Coverage for hearing aids is more variable:

  • Medicare typically covers diagnostic evaluations but not hearing aids
  • Texas and New Mexico Medicaid programs provide some coverage for eligible recipients
  • Many private insurance plans offer partial coverage for hearing aids
  • Some plans have specific allowances or discounts for hearing technology
  • Veterans may qualify for hearing care through the VA system

Our office staff is experienced in working with insurance providers and can help verify your benefits before your appointment. We also offer financing options to help make quality hearing care accessible.

How Often Should I Have My Hearing Tested?

We recommend the following hearing evaluation schedule:

  • Adults with normal hearing (under 50): Every 3-5 years
  • Adults over 50: Every 1-3 years
  • Adults with known hearing loss: Annually
  • Hearing aid users: Annually, with hearing aid check-ups every 6 months
  • Those with occupational noise exposure: Annually
  • Children: As recommended by your pediatrician or school screening results

Regular hearing evaluations allow for early identification of changes in your hearing, ensuring timely intervention when needed.

What Should I Expect at My First Appointment?

Your first visit to El Paso Hearing Aid & Audiology Center typically includes:

  1. Completion of paperwork: Medical history, hearing concerns, and insurance information
  2. Consultation with an audiologist: Discussion of your hearing history, concerns, and goals
  3. Comprehensive hearing evaluation: Series of tests to assess your hearing function
  4. Review of results: Clear explanation of your hearing status using visual aids
  5. Treatment recommendations: Options based on your specific hearing needs and preferences
  6. Discussion of next steps: May include medical referral, hearing aid consultation, or follow-up testing

The entire appointment usually takes about 60-90 minutes, and family members are welcome to accompany you.

How Do I Choose the Right Hearing Care Provider?

When selecting a hearing care provider, consider:

  • Professional qualifications: Choose doctoral-level audiologists for the highest level of expertise
  • Comprehensive services: Look for providers offering full diagnostic and treatment services
  • Technology options: Ensure access to a wide range of hearing aid brands and technology levels
  • Ongoing support: Confirm availability of regular follow-up care and adjustments
  • Patient reviews: Research reputation and patient satisfaction
  • Clear pricing: Transparent cost information and financing options
  • Trial periods: Availability of risk-free trial periods for hearing devices

El Paso Hearing Aid & Audiology Center meets all these criteria, with a 65+ year history of providing exceptional hearing care to our community.

Choose El Paso Hearing Aid & Audiology Center

Let's Connect!

We would love to talk to you! Whether you have questions about our hearing services, wish to request an appointment, or require assistance with hearing aid service, our El Paso Hearing team is here to help.

Hearing Center Service Areas

  • Las Cruces, NM
  • Alamogordo, NM
  • Sunland Park, NM
  • Anthony, NM
  • Chaparral, NM
  • Hatch, NM
  • Socorro, TX
  • Horizon City, TX
  • Fabens, TX
  • Clint, TX
Shane G.
Shane G.
1786394359
Exceptional customer sevice by both Hilda at the front desk and Dr. Lyons in the hearing booth. I highly recommend this practice for all of your audiology needs and questions!
Polly R.
Polly R.
1786370759
I came early and was greeted by some very friendly women. The check in was smooth and I was called in not long after that. Dr. Lyon was kind and professional. I appreciated how he guided me through the examination. Unfortunately I got news that I knew that was coming, I do have some hearing loss and as I get older it will get worse. As I left the office, again, all the ladies all at the same time bid me farewell!!! I would recommend this office to anyone. Thank you for a very comfortable office visit!!!
Blanca M.
Blanca M.
1786112332
Richard C.
Richard C.
1786044838
Staff is always kind and very helpful. I came in without an appointment and they were happy to help with my replacement hearing aid. I would give more than 5 stars but that was the highest choice.
Khady O.
Khady O.
1785945179
yoli H.
yoli H.
1785862143
I've been with them for many years. Excellent customer service and staff.
Marge R.
Marge R.
1785857783
Thorough and good experience.
Joaquin C.
Joaquin C.
1785796344
Excellent services!!! Thanks for Hilda!!
Xiomara B.
Xiomara B.
1785794806
Excelente servicio. Todas las personas que nos atendieron fueron muy amables y aclararon cada una de nuestras dudas. Salimos muy satisfechas de la oficina.El audiólogo se tomó el tiempo necesario para explicarnos detalladamente todo lo relacionado con los nuevos audífonos que recibirá mi hija y respondió con mucha paciencia todas nuestras preguntas. Estamos muy agradecidas por la atención y el trato recibido. ¡Lo recomendamos completamente!
Christal A.
Christal A.
1785772205
I highly recommend El Paso Hearing Aid Center! The Dr and staff are always so friendly, helpful and knowledgeable. I am currently ordering my second pair of aids with this center and I couldn’t be happier. Hilda always greets me by name and it makes me feel so special. Thank you all for always treating me so well!
Susan M.
Susan M.
1785440639
Mari P
Mari P
1785359404
Dr Lyon is very knowledgeable and he made the visit comfortable. The staff are very professional and pleasant.
Timothy T.
Timothy T.
1785352113
They are great people at southwest hearing.
Michael H.
Michael H.
1785342759
Barbara
Barbara
1785288515
Everyone was professional, friendly and explained things clearly.
chris B.
chris B.
1785268454
Great care
Francisco P.
Francisco P.
1785255655
I am very pleased with the experience I had with Dr Lyon and his staff. They were very courteous and professional. I would highly recommend them
James L.
James L.
1785207249
100% satisfied
Evangelina Q.
Evangelina Q.
1785193793
Hilda, the employee who conducted my hearing test, demonstrated excellent customer (e.g., patient) service skills in explaining the test.
victoria C.
victoria C.
1785191411
Leslie S.
Leslie S.
1785160282
Going into this visit, for some reason, I was sort of dreading it. The entire time there, I realized I should have felt differently because it turned out great. The receptionist was extremely friendly to me and every patient that I saw come in or leave while there. The doctor was kind and explained the steps of the exam. They have a great team!
Kandy C.
Kandy C.
1785157760
Concepcion V.
Concepcion V.
1784830772
Sr. R.
Sr. R.
1784828884
Saw Dr. Lyons for mandated VA C&P exam, he was courteous, answered my questions, all went well.
Gabriela D.
Gabriela D.
1784760540
Excellent service. Very professional the doctor and all the staff. Thank you.
Patricia M.
Patricia M.
1784739678
Earl M.
Earl M.
1784680343
The Las Cruces Hearing is conveniently located on Telshore Blvd., across the street from the Memorial Hospital. I was greeted by a pleasant receptionist who cheerfully asked that I fill out a short form before leading into the examination room. Dr. Matthew briefly explained the procedure and so we began.The atmosphere was pleasant, professional, without waisted effort. The facility was clean and before I knew it, I was out the door!All in all, a pleasant experience.
Josefina R.
Josefina R.
1784587817
Had the hearing tests for my hearing aid and thought the young lady giving me the test did an excellent job. I was so looking forward to having my hearing aid(s) very soon and that could possibly be the case but there was a mix up in the pricing quoted. Hope to have them very soon. The waiting time almost 2 hours but hopefully worth it.
Jose D.
Jose D.
1784579613
Edmundo Licon J.
Edmundo Licon J.
1784576712
Dr very professional. Very helpful and answered all my questions. Great experience
Grace S.
Grace S.
1784570414
Graciela S.
Graciela S.
1784570362
Great customer service!
T S.
T S.
1784323572
Fast, friendly, professional and efficient!
Maria G.
Maria G.
1784242995
Wonderful staff ' very helpful ' nice and professional . They're always so sweet with my 88 year old mother. Thank you 💞
Cruz R.
Cruz R.
1784237736
I definitely recommend this place to get your hearing aids, my mom is happy, so I’m happy too
Angie G
Angie G
1784160792
Everyone is very knowledgeable and helpful. They worked with my insurance and my husband's as well. We are pleased with the hearing aids. If we need help or replacements, they work with us.
Roberto D.
Roberto D.
1784158293
Very good experience!Hilda was very patient and understanding with my concerns. She is knowledgeable and helpful.Thank you!
Rudy M.
Rudy M.
1784122344
R.J.
R.J.
1784069699
Very nice people, friendly and helpful. Great experience!
Angelica A.
Angelica A.
1783981965
Dr. Lyon and his staff were very nice. Explained the tests well and were sweet to my son.
Terry N.
Terry N.
1783975769
Ka W.
Ka W.
1783972221
Delia D.
Delia D.
1783729157
Had a pleasant visit with dr.Lyon he was helpful and professional along with office personnel I'm planning on staying with them for the future.
ala4050
ala4050
1783714958
Dr Lyon is a professional, i have been seeing him for over 12 years for my hearing needs. i trust him
Roberta B.
Roberta B.
1783547224
Robbin B.
Robbin B.
1783476809
Friendly staffI can hear again
Tom B.
Tom B.
1783455468
I thought they were very nice and professional. The examiner was very helpful and I would recommend to anyone needing a hearing exam.
Miguel H.
Miguel H.
1782854447
The Dr. Was good at doing the test.
Leonel B.
Leonel B.
1782832323
Duncan D.
Duncan D.
1782138527
My wife and i were greeted warmly and treated respectfully throughout the process of being informed about our need for hearing aids and how we would benefit from them. The receptionists was very helpful when we were ready to purchase our hearing aids.i would recommend this business to anyone needing hearing aids.
Brenda D.
Brenda D.
1782137579
Jonathan N.
Jonathan N.
1782135149
Krisnlc@gmail B.
Krisnlc@gmail B.
1781730545
Very friendly, very professional, excellent demeanor and explanation of ailments. Very thoughtful doctor, and she listened very attentively.it was very comforting
Octavio B.
Octavio B.
1781303219
Had a hearing/Tinnitus exam at this location. Doctor and staff at this location were friendly, made me feel comfortable and had a positive experience. Thank you!
kali G.
kali G.
1781062523
I had a veteran Evaluation through the Las Cruces Hearing Center. The Staff and Doctor were very professional and respectful of my needs. Thank you for good service and kindness. I would highly recommend.
Judy L.
Judy L.
1781049363
Great office very efficient, right to the point. Gave us the i formation needed to make an informed decision.
Ron B.
Ron B.
1780605628
Service was prompt, friendly and helpful. All my questions were addressed. Only disappointment was timing for getting new hearing aids- 3 weeks.
Richard L.
Richard L.
1780604752
Seen on time, very professional.
Marcus S.
Marcus S.
1780595601
Becky H.
Becky H.
1780593151
Very efficient, professional and friendly.
David B.
David B.
1780336074
John M.
John M.
1780321020
I had a really good experience friendly staff and a great dr
Joy S.
Joy S.
1780319952
Receptionist was quite friendly. The audiologist was extremely kind and helpful
Miguel R.
Miguel R.
1779230009
plusfrost1
plusfrost1
1779204202
Very professional and listened to my concerns.
JoJac S.
JoJac S.
1777427096
The front desk person Frances is awesome and very helpful. The tester was very thorough and helpful also. Thanks to all concerned.
Jerry L.
Jerry L.
1777333783
The staff was very friendly and informed me about what to expect
David P.
David P.
1776223091
The Dr. was caring and professional. After a comprehensive hearing test showed that I have had a considerable amount of hearing loss, I felt that all my options were explained and that the Dr. had ensured that I understood each of my options moving forward. Ultimately, I felt cared for and would recommend Southwest Hearing Services.
Bill L.
Bill L.
1774552191
Best Audiologist I have ever worked with!!
Matthew B.
Matthew B.
1774465963
Great experience learned a lotLeft feeling more proactive about my hearing
Edward S.
Edward S.
1774462168
linda M.
linda M.
1774328234
Everyone was very helpful and fully answered all of my questions and concerns. Both Fran and the doctor was very patient and helpful. I left the office confident that any future problems would be handled in a friendly and efficient manner. I highly recommend this office.
Glenn C.
Glenn C.
1773252472
Entirely an enjoyable experience!
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