Frequently Asked Questions

We’re here to help you reclaim the joy of sound! Reach out to one of our clinics today for any questions, to request a hearing test, or to schedule a hearing aid fitting or repair service.

Understanding Audiologists and Their Expertise

What is an Audiologist?

Audiologists are specialized healthcare professionals dedicated to evaluating, diagnosing, treating, and managing conditions related to hearing, balance, and tinnitus. At El Paso Hearing Aid & Audiology Center, our audiologists hold doctoral degrees in Audiology (Au.D.) and are licensed to practice in Texas and New Mexico. Our professionals maintain certifications from the American Speech-Language-Hearing Association (CCC-A) and many are Fellows of the American Academy of Audiology (AAA), demonstrating their commitment to the highest standards of patient care.

What Services Do Audiologists Provide?

Our audiologists at El Paso Hearing Aid & Audiology Center offer a comprehensive range of services, including:

  • Comprehensive diagnostic hearing evaluations
  • Personalized hearing aid fittings and programming
  • Expert hearing aid maintenance and repairs
  • Specialized pediatric hearing evaluations
  • Custom hearing protection for musicians, workers, and recreational activities
  • Tinnitus (ringing in the ears) assessment and management
  • Balance disorder evaluations and treatment
  • Auditory training for hearing aid adaptation
  • Support for cochlear implant patients
  • Hearing loss prevention education

Recognizing Hearing Loss

How Do I Know if I Have Hearing Loss?

Hearing loss often develops gradually, making it difficult to recognize. You might be experiencing hearing loss if:

  • You find yourself asking people to repeat themselves frequently
  • You have difficulty understanding conversations in noisy environments like restaurants
  • Family members complain that you set the television or radio volume too high
  • You miss environmental sounds such as doorbells or bird songs
  • You find yourself straining to understand what others are saying
  • You have trouble understanding phone conversations
  • You find it easier to understand people when you can see their faces
  • You find yourself withdrawing from social situations because of difficulty hearing
  • You experience a persistent ringing, buzzing, or hissing in your ears (tinnitus)
  • You feel mentally fatigued after social gatherings due to the effort of listening

Most people wait an average of seven years before seeking help for hearing loss. If you recognize these signs, we encourage you to schedule a hearing evaluation with our team.

What Causes Hearing Loss?

Hearing loss can result from various factors, including:

  • Age-related changes (presbycusis)
  • Exposure to loud noise (occupational or recreational)
  • Genetic factors
  • Ototoxic medications (drugs that damage hearing)
  • Ear infections or fluid buildup
  • Head or ear trauma
  • Medical conditions such as diabetes, heart disease, or thyroid disorders
  • Congenital factors present at birth
  • Meniere’s disease or autoimmune inner ear disease
  • Tumors affecting the auditory system

At El Paso Hearing Aid & Audiology Center, we conduct thorough evaluations to determine the specific causes of your hearing difficulties, allowing us to create personalized treatment recommendations.


Diagnosing Hearing Loss

How is Hearing Loss Diagnosed?

A comprehensive hearing evaluation at El Paso Hearing Aid & Audiology Center typically includes:

  • A detailed discussion of your medical history and hearing concerns
  • Visual examination of your ear canals and eardrums
  • Pure-tone audiometry to measure your hearing sensitivity across different frequencies
  • Speech recognition testing to evaluate how well you understand words at different volumes
  • Speech-in-noise testing to assess your hearing ability in challenging listening environments
  • Tympanometry to evaluate middle ear function
  • Otoacoustic emissions testing to assess inner ear (cochlear) function
  • Additional specialized tests based on your specific symptoms

These tests allow our audiologists to determine the type, degree, and configuration of your hearing loss, which forms the foundation for appropriate treatment recommendations.

What Are the Different Degrees of Hearing Loss?

Hearing loss is categorized by severity, measured in decibels (dB):

  • Normal hearing: 0-25 dB (able to hear soft whispers)
  • Mild hearing loss: 26-40 dB (difficulty hearing soft speech, subtle conversational details may be missed)
  • Moderate hearing loss: 41-70 dB (conversation becomes difficult without amplification)
  • Severe hearing loss: 71-90 dB (cannot hear conversational speech without powerful amplification)
  • Profound hearing loss: 91+ dB (cannot hear most sounds; may rely on visual cues for communication)

Understanding your degree of hearing loss helps our audiologists recommend appropriate intervention strategies and select the most beneficial hearing technology for your needs.

What Are the Different Types of Hearing Loss?

There are four primary types of hearing loss:

  • Sensorineural hearing loss: Occurs due to damage to the inner ear (cochlea) or the auditory nerve pathways. This is the most common type, accounting for approximately 90% of hearing loss cases. It typically results from aging, noise exposure, or other inner ear damage. While not medically reversible, it can be effectively managed with properly fitted hearing aids.
  • Conductive hearing loss: Results from problems in the outer or middle ear that prevent sound from reaching the inner ear effectively. Causes include earwax blockage, ear infections, fluid buildup, perforated eardrum, or abnormalities of the middle ear bones. Many conductive hearing losses can be treated medically or surgically.
  • Mixed hearing loss: A combination of both sensorineural and conductive hearing loss components. Treatment typically addresses the conductive component first, followed by management of the remaining sensorineural component.
  • Auditory Neuropathy Spectrum Disorder (ANSD): A less common condition where sound enters the inner ear normally, but the transmission of signals from the inner ear to the brain is disorganized. This requires specialized testing and management approaches.

Hearing Aids and Technology

What Style of Hearing Aid Is Right for Me?

Hearing aid selection is highly personalized based on several factors:

  • Your specific type and degree of hearing loss
  • Your listening needs and lifestyle
  • Your manual dexterity and vision
  • Your cosmetic preferences
  • Your budget considerations
  • Anatomical factors like ear canal size and shape
  • Skin sensitivity concerns
  • Technology preferences and connectivity needs

At El Paso Hearing Aid & Audiology Center, we offer various styles, including:

  • Behind-the-Ear (BTE): Versatile, powerful options suitable for most types of hearing loss
  • Receiver-in-Canal (RIC): Discreet yet powerful, with excellent sound quality
  • In-the-Ear (ITE): Custom-made to fit in the outer portion of the ear
  • In-the-Canal (ITC): Smaller custom options that fit partially in the ear canal
  • Completely-in-Canal (CIC): Nearly invisible options that sit deeply in the ear canal
  • Invisible-in-Canal (IIC): The smallest, most discreet custom hearing aids

Our audiologists will guide you through the selection process to find the perfect fit for your needs.

What Are Assistive Listening Devices?

Assistive Listening Devices (ALDs) are technologies that enhance hearing aids or work independently to improve your ability to hear in specific situations. Unlike hearing aids, which improve overall hearing, ALDs are designed for particular listening environments.

Examples include:

  • Television listening systems that stream audio directly to your hearing aids
  • Phone amplifiers for clearer telephone conversations
  • Alerting devices that use visual or vibrating signals for doorbells, smoke alarms, and telephones
  • Personal FM/digital systems that help in noisy environments or distance listening
  • Specialized devices for public venues like theaters and places of worship
  • Smartphone apps that convert speech to text for additional communication support

Our audiologists can recommend appropriate ALDs based on your specific communication challenges.


Tinnitus Management

What is Tinnitus?

Tinnitus is the perception of sound when no external sound is present. It affects more than 50 million Americans and is commonly described as ringing, buzzing, hissing, whistling, or clicking sounds in the ears. Tinnitus is not a disease itself but typically a symptom of an underlying condition.

Tinnitus can be:

  • Subjective: Heard only by the affected person (most common form)
  • Objective: Rare form that can be heard by your audiologist during an examination
  • Pulsatile: Rhythmic sounds that often correlate with your heartbeat
  • Temporary or persistent: May come and go or remain constant
  • Varying in intensity: From barely noticeable to severely disruptive

What Causes Tinnitus?

Tinnitus can result from numerous factors, including:

  • Hearing loss (especially noise-induced or age-related)
  • Excessive earwax buildup
  • Certain medications (particularly some antibiotics, cancer drugs, and high doses of aspirin)
  • Ear or sinus infections
  • Temporomandibular joint (TMJ) disorders
  • Cardiovascular problems affecting blood flow
  • Head or neck injuries
  • Acoustic neuroma (benign tumor on the auditory nerve)
  • Exposure to loud noise
  • Ménière’s disease
  • Stress and anxiety

At El Paso Hearing Aid & Audiology Center, we perform comprehensive evaluations to identify potential causes of your tinnitus and develop appropriate management strategies.

How is Tinnitus Treated?

While there is currently no cure for most forms of tinnitus, there are several effective management approaches:

  • Hearing aids: Often provide relief by amplifying external sounds that help mask tinnitus
  • Sound therapy: Using white noise, nature sounds, or specialized tinnitus maskers to reduce tinnitus perception
  • Tinnitus Retraining Therapy (TRT): Combines counseling and sound therapy to help “retrain” how your brain responds to tinnitus
  • Cognitive Behavioral Therapy (CBT): Helps develop coping strategies and change negative thought patterns about tinnitus
  • Relaxation techniques: Methods such as meditation, deep breathing, and biofeedback to reduce stress that may worsen tinnitus
  • Lifestyle modifications: Including avoiding triggers like caffeine, alcohol, and loud noise
  • Medical intervention: Addressing underlying causes when possible

Our audiologists work with you to develop a personalized tinnitus management plan based on your specific symptoms and needs.


Professional Qualifications

What’s the Difference Between an Audiologist and a Hearing Aid Dispenser?

Audiologists (like those at El Paso Hearing Aid & Audiology Center):

  • Hold doctoral degrees (Au.D.) requiring 8+ years of university education
  • Receive extensive training in hearing science, balance disorders, and comprehensive auditory system care
  • Are qualified to diagnose and treat the full spectrum of hearing and balance disorders
  • Complete supervised clinical practice before licensure
  • Must pass national certification examinations
  • Maintain ongoing continuing education requirements
  • Provide comprehensive hearing healthcare beyond just fitting hearing aids

Hearing Aid Dispensers:

  • Typically have much less education and training (requirements vary by state)
  • Are licensed specifically to conduct basic hearing tests for the purpose of selling hearing aids
  • May have limited training in diagnosing complex hearing problems
  • Often focus primarily on selling hearing devices rather than comprehensive hearing care

At El Paso Hearing Aid & Audiology Center, our doctoral-level audiologists provide comprehensive hearing healthcare, ensuring accurate diagnosis, appropriate treatment recommendations, and ongoing support throughout your hearing journey.


Children’s Hearing Health

What Are Signs of Hearing Loss in Children?

Children with hearing loss may exhibit various developmental and behavioral signs:

  • Delayed or unclear speech development
  • Limited vocabulary compared to peers
  • Not responding when called from another room
  • Saying “what?” or “huh?” frequently
  • Turning the television or music to excessive volumes
  • Struggling to follow verbal instructions
  • Appearing inattentive or daydreaming frequently
  • Poor academic performance
  • Difficulty with social interactions
  • Speaking too loudly or too softly
  • Failed school hearing screenings
  • History of recurring ear infections

Early intervention is crucial for minimizing the impact of hearing loss on a child’s speech, language, and academic development. If you notice these signs, we recommend scheduling a pediatric hearing evaluation with our specialized audiologists.

How Are Children’s Hearing Evaluations Different?

Pediatric hearing evaluations at El Paso Hearing Aid & Audiology Center are tailored to each child’s developmental stage and cooperation level:

  • For infants and young toddlers: We use objective tests that don’t require active participation, such as:
    • Otoacoustic emissions (OAE) testing
    • Auditory brainstem response (ABR) testing
    • Visual reinforcement audiometry
  • For older children: We incorporate age-appropriate play-based testing techniques that make the evaluation engaging and fun while gathering precise data

Our pediatric audiologists have specialized training and create a comfortable, child-friendly environment to ensure accurate results and a positive experience for both children and parents.


Additional Questions

Will Insurance Cover My Hearing Care?

Insurance coverage for hearing services varies widely. Many insurance plans cover diagnostic hearing evaluations, especially when medically necessary. Coverage for hearing aids is more variable:

  • Medicare typically covers diagnostic evaluations but not hearing aids
  • Texas and New Mexico Medicaid programs provide some coverage for eligible recipients
  • Many private insurance plans offer partial coverage for hearing aids
  • Some plans have specific allowances or discounts for hearing technology
  • Veterans may qualify for hearing care through the VA system

Our office staff is experienced in working with insurance providers and can help verify your benefits before your appointment. We also offer financing options to help make quality hearing care accessible.

How Often Should I Have My Hearing Tested?

We recommend the following hearing evaluation schedule:

  • Adults with normal hearing (under 50): Every 3-5 years
  • Adults over 50: Every 1-3 years
  • Adults with known hearing loss: Annually
  • Hearing aid users: Annually, with hearing aid check-ups every 6 months
  • Those with occupational noise exposure: Annually
  • Children: As recommended by your pediatrician or school screening results

Regular hearing evaluations allow for early identification of changes in your hearing, ensuring timely intervention when needed.

What Should I Expect at My First Appointment?

Your first visit to El Paso Hearing Aid & Audiology Center typically includes:

  1. Completion of paperwork: Medical history, hearing concerns, and insurance information
  2. Consultation with an audiologist: Discussion of your hearing history, concerns, and goals
  3. Comprehensive hearing evaluation: Series of tests to assess your hearing function
  4. Review of results: Clear explanation of your hearing status using visual aids
  5. Treatment recommendations: Options based on your specific hearing needs and preferences
  6. Discussion of next steps: May include medical referral, hearing aid consultation, or follow-up testing

The entire appointment usually takes about 60-90 minutes, and family members are welcome to accompany you.

How Do I Choose the Right Hearing Care Provider?

When selecting a hearing care provider, consider:

  • Professional qualifications: Choose doctoral-level audiologists for the highest level of expertise
  • Comprehensive services: Look for providers offering full diagnostic and treatment services
  • Technology options: Ensure access to a wide range of hearing aid brands and technology levels
  • Ongoing support: Confirm availability of regular follow-up care and adjustments
  • Patient reviews: Research reputation and patient satisfaction
  • Clear pricing: Transparent cost information and financing options
  • Trial periods: Availability of risk-free trial periods for hearing devices

El Paso Hearing Aid & Audiology Center meets all these criteria, with a 65+ year history of providing exceptional hearing care to our community.

Choose El Paso Hearing Aid & Audiology Center

Let's Connect!

We would love to talk to you! Whether you have questions about our hearing services, wish to request an appointment, or require assistance with hearing aid service, our El Paso Hearing team is here to help.

Hearing Center Service Areas

  • Las Cruces, NM
  • Alamogordo, NM
  • Sunland Park, NM
  • Anthony, NM
  • Chaparral, NM
  • Hatch, NM
  • Socorro, TX
  • Horizon City, TX
  • Fabens, TX
  • Clint, TX
Ruben H.
Ruben H.
1747436086
Gilda G.
Gilda G.
1747434914
Rafael H.
Rafael H.
1747418513
Very courteous and very informative.
Betty S.
Betty S.
1747364696
I had a very good experience at the hearing center today. Dr. lyons was kind and helpful in adjusting my aids for clearer hearing!
Fred H.
Fred H.
1747349222
Very thorough and professional.
cesar C.
cesar C.
1747347346
Good Customer service!Thnx for your service and Professionalism!
Daniel W.
Daniel W.
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It was a good experience and fast service.
Jim A.
Jim A.
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Very pleasant and professional
Marisela D.
Marisela D.
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Friendly staff Dr is very knowledgeable and very patient
Mercy H.
Mercy H.
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Janet P.
Janet P.
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I appreciate the care of Janet and Dr Lyon. They are knowledgeable, understanding, and patient.I love my new hearing aids and the adjustments Dr Lyon made to help balance the hearing of each ear.
alahna R.
alahna R.
1747090498
All the staff and dr. were so nice.
Elder Lorin C.
Elder Lorin C.
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We love Dr Lyon & his staff. Great work
Avi W.
Avi W.
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The staff was extremely friendly and professional. The audiologist was knowledgeable, and addressed all of my concerns.
Richard T.
Richard T.
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Very friendly staff. Very knowledgeable about our Insurance coverage, how to get my hearing aids and time frame to get my hearing aids. Matt was very thorough and answered all of my questions.
Ana
Ana
1746815984
Took my 4 year old for a hearing test and all was smooth as butter. The exam was super kid friendly and fast. Staff was also very friendly.
Gilberto R.
Gilberto R.
1746677009
I was very impressed with the detail of the test and single test made sense to me and helped me to understand the difference between my hearing, Thank you
Charlie O.
Charlie O.
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Their staff is quite friendly, professional and knowledgeable!!! Highly recommend!!!
RL Diaz R.
RL Diaz R.
1746496771
Had a fabulous follow up visit for my new hearing aides! Staff are the absolute best and Dr. Lyon recommended the perfect hearing aides for me!
Beth R.
Beth R.
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Gilberto E.
Gilberto E.
1746459147
Jim M.
Jim M.
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Very good...very knowledgeable...Great appt....Ms Hilda does an outstanding job!
Farley I R.
Farley I R.
1746201478
I had another hearing test and as I expected there was more hearing loss. My hearing aids were upgraded with the new technology and adjusted for my loss and now they are much better.
Elaine G.
Elaine G.
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Corinne P.
Corinne P.
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Good visit!
Christine S.
Christine S.
1746054362
People are great but cost is crazy. I have great insurance which they have taken and paid for hearing aids two years ago, also have Medicare which didn’t seem to matter. $45 visit and $65 to tweak the volume. Thank goodness the adjustment was minor or it would cost more. Not their fault but be prepared.
Joseph D.
Joseph D.
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Perfect
naidelyn G.
naidelyn G.
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Adam W.
Adam W.
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Mark B.
Mark B.
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MC M
MC M
1745872588
Dr Mathew Lyon was very thorough and professional. And his was very courteous.
raymon R.
raymon R.
1745861924
Excellent service!!! Very friendly staff!!!
Daniel S.
Daniel S.
1745607391
Great and professional environment.Both Dr. Lyon and his assistant Hilda provided a service that exceeded my expectations. The equipment and Dr. Lyon expertise really made a difference. Dr. Lyon takes the time to answer all your questions and provides additional suggestions to improve your hearing health.
Kathy B.
Kathy B.
1745593953
very helpful and understanding !!
Matthew L.
Matthew L.
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Very professional, even though my appointment was double booked they still got me in, and taken care of in a reasonable amount of time
C H.
C H.
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Saw me early and conducted my hearing exam very professionally. Answered my questions about new hearing aids clearly.
Rachel A.
Rachel A.
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Friendly and knowledgeable staff and doctors..I highly recommend this establishment
sylvia G.
sylvia G.
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Tony W.
Tony W.
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Very nice! Helpful and efficient!
Mykal Estrella G.
Mykal Estrella G.
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Siobhan P.
Siobhan P.
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Polite staff. The Audiologist was prompt and very nice.
Paul C.
Paul C.
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There fast , it good and nice place 👌
Therese A.
Therese A.
1745344337
Everyone there is very professional and courteous.
Patricia R.
Patricia R.
1745298457
I feel they helped me in understanding why all these years I couldn't understand what was being said to me. So knowing my hearing is bad in both ears explains everything.
Alamogordo R.
Alamogordo R.
1743028526
Very prompt and courteous service. The doctor took plenty of time to explain both the testing process and my results. I appreciate her advice.
Samuel M.
Samuel M.
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Great but , I highly recommend it to everyone
Ronald B.
Ronald B.
1742239771
Dr. Matthews, his assistant and that Francis lady upfront at the main desk are just the greatest. I just love Francis. She’s the greatest. All very knowledgeable and helpful and answered all my questions Some of which I didn’t have any. Just like a mom and pop shop make you feel at home. I swear I heard him say will leave the light on for you
Luddy L.
Luddy L.
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Ana M.
Ana M.
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Excellent care.
Deb A.
Deb A.
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Always on time with very little if any wait time.
Charles G D.
Charles G D.
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My hearing aid had malfunctioned, and without my device I have a very difficult time discerning speech or sounds. After a Google search we discovered Southwest Hearing. We drove the sixty miles to Alamogordo and went directly to their office. This was a cold call, no appointment, etc. They took my device and quickly determined the problem. In less than 5 minutes the device was repaired and much to my relief all was resolved and I could hear. A sense of urgency and professionalism is at the top of their list.
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