Frequently Asked Questions

We’re here to help you reclaim the joy of sound! Reach out to one of our clinics today for any questions, to request a hearing test, or to schedule a hearing aid fitting or repair service.

Understanding Audiologists and Their Expertise

What is an Audiologist?

Audiologists are specialized healthcare professionals dedicated to evaluating, diagnosing, treating, and managing conditions related to hearing, balance, and tinnitus. At El Paso Hearing Aid & Audiology Center, our audiologists hold doctoral degrees in Audiology (Au.D.) and are licensed to practice in Texas and New Mexico. Our professionals maintain certifications from the American Speech-Language-Hearing Association (CCC-A) and many are Fellows of the American Academy of Audiology (AAA), demonstrating their commitment to the highest standards of patient care.

What Services Do Audiologists Provide?

Our audiologists at El Paso Hearing Aid & Audiology Center offer a comprehensive range of services, including:

  • Comprehensive diagnostic hearing evaluations
  • Personalized hearing aid fittings and programming
  • Expert hearing aid maintenance and repairs
  • Specialized pediatric hearing evaluations
  • Custom hearing protection for musicians, workers, and recreational activities
  • Tinnitus (ringing in the ears) assessment and management
  • Balance disorder evaluations and treatment
  • Auditory training for hearing aid adaptation
  • Support for cochlear implant patients
  • Hearing loss prevention education

Recognizing Hearing Loss

How Do I Know if I Have Hearing Loss?

Hearing loss often develops gradually, making it difficult to recognize. You might be experiencing hearing loss if:

  • You find yourself asking people to repeat themselves frequently
  • You have difficulty understanding conversations in noisy environments like restaurants
  • Family members complain that you set the television or radio volume too high
  • You miss environmental sounds such as doorbells or bird songs
  • You find yourself straining to understand what others are saying
  • You have trouble understanding phone conversations
  • You find it easier to understand people when you can see their faces
  • You find yourself withdrawing from social situations because of difficulty hearing
  • You experience a persistent ringing, buzzing, or hissing in your ears (tinnitus)
  • You feel mentally fatigued after social gatherings due to the effort of listening

Most people wait an average of seven years before seeking help for hearing loss. If you recognize these signs, we encourage you to schedule a hearing evaluation with our team.

What Causes Hearing Loss?

Hearing loss can result from various factors, including:

  • Age-related changes (presbycusis)
  • Exposure to loud noise (occupational or recreational)
  • Genetic factors
  • Ototoxic medications (drugs that damage hearing)
  • Ear infections or fluid buildup
  • Head or ear trauma
  • Medical conditions such as diabetes, heart disease, or thyroid disorders
  • Congenital factors present at birth
  • Meniere’s disease or autoimmune inner ear disease
  • Tumors affecting the auditory system

At El Paso Hearing Aid & Audiology Center, we conduct thorough evaluations to determine the specific causes of your hearing difficulties, allowing us to create personalized treatment recommendations.


Diagnosing Hearing Loss

How is Hearing Loss Diagnosed?

A comprehensive hearing evaluation at El Paso Hearing Aid & Audiology Center typically includes:

  • A detailed discussion of your medical history and hearing concerns
  • Visual examination of your ear canals and eardrums
  • Pure-tone audiometry to measure your hearing sensitivity across different frequencies
  • Speech recognition testing to evaluate how well you understand words at different volumes
  • Speech-in-noise testing to assess your hearing ability in challenging listening environments
  • Tympanometry to evaluate middle ear function
  • Otoacoustic emissions testing to assess inner ear (cochlear) function
  • Additional specialized tests based on your specific symptoms

These tests allow our audiologists to determine the type, degree, and configuration of your hearing loss, which forms the foundation for appropriate treatment recommendations.

What Are the Different Degrees of Hearing Loss?

Hearing loss is categorized by severity, measured in decibels (dB):

  • Normal hearing: 0-25 dB (able to hear soft whispers)
  • Mild hearing loss: 26-40 dB (difficulty hearing soft speech, subtle conversational details may be missed)
  • Moderate hearing loss: 41-70 dB (conversation becomes difficult without amplification)
  • Severe hearing loss: 71-90 dB (cannot hear conversational speech without powerful amplification)
  • Profound hearing loss: 91+ dB (cannot hear most sounds; may rely on visual cues for communication)

Understanding your degree of hearing loss helps our audiologists recommend appropriate intervention strategies and select the most beneficial hearing technology for your needs.

What Are the Different Types of Hearing Loss?

There are four primary types of hearing loss:

  • Sensorineural hearing loss: Occurs due to damage to the inner ear (cochlea) or the auditory nerve pathways. This is the most common type, accounting for approximately 90% of hearing loss cases. It typically results from aging, noise exposure, or other inner ear damage. While not medically reversible, it can be effectively managed with properly fitted hearing aids.
  • Conductive hearing loss: Results from problems in the outer or middle ear that prevent sound from reaching the inner ear effectively. Causes include earwax blockage, ear infections, fluid buildup, perforated eardrum, or abnormalities of the middle ear bones. Many conductive hearing losses can be treated medically or surgically.
  • Mixed hearing loss: A combination of both sensorineural and conductive hearing loss components. Treatment typically addresses the conductive component first, followed by management of the remaining sensorineural component.
  • Auditory Neuropathy Spectrum Disorder (ANSD): A less common condition where sound enters the inner ear normally, but the transmission of signals from the inner ear to the brain is disorganized. This requires specialized testing and management approaches.

Hearing Aids and Technology

What Style of Hearing Aid Is Right for Me?

Hearing aid selection is highly personalized based on several factors:

  • Your specific type and degree of hearing loss
  • Your listening needs and lifestyle
  • Your manual dexterity and vision
  • Your cosmetic preferences
  • Your budget considerations
  • Anatomical factors like ear canal size and shape
  • Skin sensitivity concerns
  • Technology preferences and connectivity needs

At El Paso Hearing Aid & Audiology Center, we offer various styles, including:

  • Behind-the-Ear (BTE): Versatile, powerful options suitable for most types of hearing loss
  • Receiver-in-Canal (RIC): Discreet yet powerful, with excellent sound quality
  • In-the-Ear (ITE): Custom-made to fit in the outer portion of the ear
  • In-the-Canal (ITC): Smaller custom options that fit partially in the ear canal
  • Completely-in-Canal (CIC): Nearly invisible options that sit deeply in the ear canal
  • Invisible-in-Canal (IIC): The smallest, most discreet custom hearing aids

Our audiologists will guide you through the selection process to find the perfect fit for your needs.

What Are Assistive Listening Devices?

Assistive Listening Devices (ALDs) are technologies that enhance hearing aids or work independently to improve your ability to hear in specific situations. Unlike hearing aids, which improve overall hearing, ALDs are designed for particular listening environments.

Examples include:

  • Television listening systems that stream audio directly to your hearing aids
  • Phone amplifiers for clearer telephone conversations
  • Alerting devices that use visual or vibrating signals for doorbells, smoke alarms, and telephones
  • Personal FM/digital systems that help in noisy environments or distance listening
  • Specialized devices for public venues like theaters and places of worship
  • Smartphone apps that convert speech to text for additional communication support

Our audiologists can recommend appropriate ALDs based on your specific communication challenges.


Tinnitus Management

What is Tinnitus?

Tinnitus is the perception of sound when no external sound is present. It affects more than 50 million Americans and is commonly described as ringing, buzzing, hissing, whistling, or clicking sounds in the ears. Tinnitus is not a disease itself but typically a symptom of an underlying condition.

Tinnitus can be:

  • Subjective: Heard only by the affected person (most common form)
  • Objective: Rare form that can be heard by your audiologist during an examination
  • Pulsatile: Rhythmic sounds that often correlate with your heartbeat
  • Temporary or persistent: May come and go or remain constant
  • Varying in intensity: From barely noticeable to severely disruptive

What Causes Tinnitus?

Tinnitus can result from numerous factors, including:

  • Hearing loss (especially noise-induced or age-related)
  • Excessive earwax buildup
  • Certain medications (particularly some antibiotics, cancer drugs, and high doses of aspirin)
  • Ear or sinus infections
  • Temporomandibular joint (TMJ) disorders
  • Cardiovascular problems affecting blood flow
  • Head or neck injuries
  • Acoustic neuroma (benign tumor on the auditory nerve)
  • Exposure to loud noise
  • Ménière’s disease
  • Stress and anxiety

At El Paso Hearing Aid & Audiology Center, we perform comprehensive evaluations to identify potential causes of your tinnitus and develop appropriate management strategies.

How is Tinnitus Treated?

While there is currently no cure for most forms of tinnitus, there are several effective management approaches:

  • Hearing aids: Often provide relief by amplifying external sounds that help mask tinnitus
  • Sound therapy: Using white noise, nature sounds, or specialized tinnitus maskers to reduce tinnitus perception
  • Tinnitus Retraining Therapy (TRT): Combines counseling and sound therapy to help “retrain” how your brain responds to tinnitus
  • Cognitive Behavioral Therapy (CBT): Helps develop coping strategies and change negative thought patterns about tinnitus
  • Relaxation techniques: Methods such as meditation, deep breathing, and biofeedback to reduce stress that may worsen tinnitus
  • Lifestyle modifications: Including avoiding triggers like caffeine, alcohol, and loud noise
  • Medical intervention: Addressing underlying causes when possible

Our audiologists work with you to develop a personalized tinnitus management plan based on your specific symptoms and needs.


Professional Qualifications

What’s the Difference Between an Audiologist and a Hearing Aid Dispenser?

Audiologists (like those at El Paso Hearing Aid & Audiology Center):

  • Hold doctoral degrees (Au.D.) requiring 8+ years of university education
  • Receive extensive training in hearing science, balance disorders, and comprehensive auditory system care
  • Are qualified to diagnose and treat the full spectrum of hearing and balance disorders
  • Complete supervised clinical practice before licensure
  • Must pass national certification examinations
  • Maintain ongoing continuing education requirements
  • Provide comprehensive hearing healthcare beyond just fitting hearing aids

Hearing Aid Dispensers:

  • Typically have much less education and training (requirements vary by state)
  • Are licensed specifically to conduct basic hearing tests for the purpose of selling hearing aids
  • May have limited training in diagnosing complex hearing problems
  • Often focus primarily on selling hearing devices rather than comprehensive hearing care

At El Paso Hearing Aid & Audiology Center, our doctoral-level audiologists provide comprehensive hearing healthcare, ensuring accurate diagnosis, appropriate treatment recommendations, and ongoing support throughout your hearing journey.


Children’s Hearing Health

What Are Signs of Hearing Loss in Children?

Children with hearing loss may exhibit various developmental and behavioral signs:

  • Delayed or unclear speech development
  • Limited vocabulary compared to peers
  • Not responding when called from another room
  • Saying “what?” or “huh?” frequently
  • Turning the television or music to excessive volumes
  • Struggling to follow verbal instructions
  • Appearing inattentive or daydreaming frequently
  • Poor academic performance
  • Difficulty with social interactions
  • Speaking too loudly or too softly
  • Failed school hearing screenings
  • History of recurring ear infections

Early intervention is crucial for minimizing the impact of hearing loss on a child’s speech, language, and academic development. If you notice these signs, we recommend scheduling a pediatric hearing evaluation with our specialized audiologists.

How Are Children’s Hearing Evaluations Different?

Pediatric hearing evaluations at El Paso Hearing Aid & Audiology Center are tailored to each child’s developmental stage and cooperation level:

  • For infants and young toddlers: We use objective tests that don’t require active participation, such as:
    • Otoacoustic emissions (OAE) testing
    • Auditory brainstem response (ABR) testing
    • Visual reinforcement audiometry
  • For older children: We incorporate age-appropriate play-based testing techniques that make the evaluation engaging and fun while gathering precise data

Our pediatric audiologists have specialized training and create a comfortable, child-friendly environment to ensure accurate results and a positive experience for both children and parents.


Additional Questions

Will Insurance Cover My Hearing Care?

Insurance coverage for hearing services varies widely. Many insurance plans cover diagnostic hearing evaluations, especially when medically necessary. Coverage for hearing aids is more variable:

  • Medicare typically covers diagnostic evaluations but not hearing aids
  • Texas and New Mexico Medicaid programs provide some coverage for eligible recipients
  • Many private insurance plans offer partial coverage for hearing aids
  • Some plans have specific allowances or discounts for hearing technology
  • Veterans may qualify for hearing care through the VA system

Our office staff is experienced in working with insurance providers and can help verify your benefits before your appointment. We also offer financing options to help make quality hearing care accessible.

How Often Should I Have My Hearing Tested?

We recommend the following hearing evaluation schedule:

  • Adults with normal hearing (under 50): Every 3-5 years
  • Adults over 50: Every 1-3 years
  • Adults with known hearing loss: Annually
  • Hearing aid users: Annually, with hearing aid check-ups every 6 months
  • Those with occupational noise exposure: Annually
  • Children: As recommended by your pediatrician or school screening results

Regular hearing evaluations allow for early identification of changes in your hearing, ensuring timely intervention when needed.

What Should I Expect at My First Appointment?

Your first visit to El Paso Hearing Aid & Audiology Center typically includes:

  1. Completion of paperwork: Medical history, hearing concerns, and insurance information
  2. Consultation with an audiologist: Discussion of your hearing history, concerns, and goals
  3. Comprehensive hearing evaluation: Series of tests to assess your hearing function
  4. Review of results: Clear explanation of your hearing status using visual aids
  5. Treatment recommendations: Options based on your specific hearing needs and preferences
  6. Discussion of next steps: May include medical referral, hearing aid consultation, or follow-up testing

The entire appointment usually takes about 60-90 minutes, and family members are welcome to accompany you.

How Do I Choose the Right Hearing Care Provider?

When selecting a hearing care provider, consider:

  • Professional qualifications: Choose doctoral-level audiologists for the highest level of expertise
  • Comprehensive services: Look for providers offering full diagnostic and treatment services
  • Technology options: Ensure access to a wide range of hearing aid brands and technology levels
  • Ongoing support: Confirm availability of regular follow-up care and adjustments
  • Patient reviews: Research reputation and patient satisfaction
  • Clear pricing: Transparent cost information and financing options
  • Trial periods: Availability of risk-free trial periods for hearing devices

El Paso Hearing Aid & Audiology Center meets all these criteria, with a 65+ year history of providing exceptional hearing care to our community.

Choose El Paso Hearing Aid & Audiology Center

Let's Connect!

We would love to talk to you! Whether you have questions about our hearing services, wish to request an appointment, or require assistance with hearing aid service, our El Paso Hearing team is here to help.

Hearing Center Service Areas

  • Las Cruces, NM
  • Alamogordo, NM
  • Sunland Park, NM
  • Anthony, NM
  • Chaparral, NM
  • Hatch, NM
  • Socorro, TX
  • Horizon City, TX
  • Fabens, TX
  • Clint, TX
Jody S.
Jody S.
1778703685
Harold P.
Harold P.
1778702676
every thing started on time. doctor was very nice.
DMZ67Y2Y2
DMZ67Y2Y2
1778683701
Hi. Mr. Noland from yesterday, 5/12/26. Great and speedy care, thank you.
Ted H.
Ted H.
1778613479
Maria L.
Maria L.
1778539648
J. E.
J. E.
1778532884
Staff was great. Everyone greeted me with a smile and helped me filled the intake forms. Dr Lyon is caring professional and patient. Dr Lyon explained all the hearing test he performed. The wait time was minimal.
Jerry D.
Jerry D.
1778279437
Every experience I’ve had at EP audiology has been both very satisfactory and rewarding.
Jesse A.
Jesse A.
1778270643
I found the staff to be very professional and friendly. Dr Lyon was very thorough in his examination and provided me with the information I needed to help with my hearing. I highly recommend this office.
Marisol V.
Marisol V.
1778269399
Jim C.
Jim C.
1778266190
I was early but no waiting. Treated very well. Place was neat. Professional crew.
Patrick H.
Patrick H.
1778196719
Gary M.
Gary M.
1778177097
Rudy S.
Rudy S.
1778006800
Was brought in right on time and explained everything thoroughly.
sylvia R.
sylvia R.
1777931459
Elsa F.
Elsa F.
1777742799
Reginald D.
Reginald D.
1777661960
Excellent service
Paul P.
Paul P.
1777660171
Office is conveniently located. Staff is friendly and helpful. I was taken back precisely on my appointment time. Dr Lyon was professional and thorough. I would recomend this practice highly.
DT “.
DT “.
1777587240
I went there today for a VA C&P exam. Front desk and doctor were very professional and thorough. I was treated with dignity and respect. God bless you!
Floyd W.
Floyd W.
1777583042
Tu M.
Tu M.
1777498169
Very nice staff and Dr was ready to listen and answer all my questions-doubtsThank you 😊
JoJac S.
JoJac S.
1777427096
The front desk person Frances is awesome and very helpful. The tester was very thorough and helpful also. Thanks to all concerned.
Edward K.
Edward K.
1777421633
Jo B.
Jo B.
1777410738
Thank you Las Cruces Hearing Center for a wonderful experience today, from reception to the actual testing. I was impressed beyond measure!!
Richard S.
Richard S.
1777407022
Genaro R. M.
Genaro R. M.
1777335912
Jerry L.
Jerry L.
1777333783
The staff was very friendly and informed me about what to expect
Larry R.
Larry R.
1776979924
I got great service everything was done in a timely manner. I will recommend Las Cruces Hearing Center to all my family and friends. Thank you very much
James F.
James F.
1776977736
I had a very good experience at the El Paso Hearing Aid and Audiology Center. The staff was very kind and efficient, and the doctor was very informative, and pleasant to talk with. He made me feel comfortable and explained everything that he was doing. I highly recommend.
greg C.
greg C.
1776883938
Doctor was very thorough with his examination and very polite and honest on with his findings on my examination. Thank you Doctor
Graciela B.
Graciela B.
1776785058
Jenn
Jenn
1776705809
I had a great experience at El Paso Hearing Aid Center. The staff were very friendly and knowledgeable, especially when it came to explaining copayments and what to expect financially, which made the process smooth and stress-free.The doctor was excellent—very informative and clear with instructions during the audio testing. I felt comfortable throughout the visit and appreciated how everything was explained in a way that was easy to understand.Overall, a professional and welcoming environment. I would definitely recommend El Paso Hearing Aid Center to anyone needing hearing services.
Isela R.
Isela R.
1776467413
michael S.
michael S.
1776378604
Hospitable staff, Dr. Lyons very professional and informative
Steven S.
Steven S.
1776287536
All the staff were very professional. Thank you!
Gui L.
Gui L.
1776278577
I was diligently cared for and my issues addressed in full. This has been my experience at El Paso Hearing Aid and Audiology. Hilda is Angel. Dr. Lyon is very helpful.
David P.
David P.
1776223091
The Dr. was caring and professional. After a comprehensive hearing test showed that I have had a considerable amount of hearing loss, I felt that all my options were explained and that the Dr. had ensured that I understood each of my options moving forward. Ultimately, I felt cared for and would recommend Southwest Hearing Services.
Jesus C.
Jesus C.
1776194719
Claudia B.
Claudia B.
1776172336
It was my mom’s first visit; she was referred there by the ENT for a hearing test. All the staff was super friendly and Hilda went above and beyond in helping with translating for the Dr and my mom. Both Hilda and the Dr were very patient and kind.
Gerardo M.
Gerardo M.
1776126978
Simply fantastic. All very professional staff. Dr Lyon was very complete on his assessment and he is a caring human being. Services were more than satisfactory.I will recommend this clinic to anyone including family members. Thank you so much Dr. Lyon, Grace and don't mention more because I don't know them by names. All of you were awesome. Keep the best job since El Paso is very proud of all of you
Conrad P
Conrad P
1776097565
Francisco M.
Francisco M.
1776085658
Dr. Lyon and staff were great. Outstanding service and very profesional.
Hector A.
Hector A.
1775874095
Dr. Lyon was very patient, polite and answered all my questions in a clear and concise manner. Always a pleasure to talk with him.
Alana G.
Alana G.
1775757425
Juan V.
Juan V.
1775750764
Very thorough, friendly, and professional.
Terry R.
Terry R.
1775654307
Sandy J.
Sandy J.
1775590469
This was my first visit at Las Cruces Hearing and I was very pleased! Dr. Lyon thoroughly explained what he was doing as far as testing and explained the results as well as the future treatment plan. Jan was very thorough in explaining charges and what could be expected in the future. All in all, a really good experience with plans to keep coming to Las Cruces Hearing for future hearing needs! Thank you!!
LeInfidel
LeInfidel
1775579087
Great experience, went in and was out quickly. DR was detailed and facilities are up to date. Front desk was also very friendly.
Tim K.
Tim K.
1775575673
I had the best experience getting my hearing test done here. Everybody at Las Cruces Hearing Center is great!
Joseph M.
Joseph M.
1775520871
Rose G.
Rose G.
1775274948
Dr Lyon and Staff is so sweet.
Alex E.
Alex E.
1774840748
Very professional
Rick W.
Rick W.
1774565545
Very informative and explained each test and the results.
Bill L.
Bill L.
1774552191
Best Audiologist I have ever worked with!!
Matthew B.
Matthew B.
1774465963
Great experience learned a lotLeft feeling more proactive about my hearing
Edward S.
Edward S.
1774462168
linda M.
linda M.
1774328234
Everyone was very helpful and fully answered all of my questions and concerns. Both Fran and the doctor was very patient and helpful. I left the office confident that any future problems would be handled in a friendly and efficient manner. I highly recommend this office.
Glenn C.
Glenn C.
1773252472
Entirely an enjoyable experience!
twjump
twjump
1771967893
Very friendly and did a great job on testing my hearing.
Almeta L.
Almeta L.
1771872572
Quick, professional. I would recommend them to friends.
William E.
William E.
1771867705
robert L.
robert L.
1771863751
Everyone was very kind and helpful. The testing was very well explained and conducted in a timely manner. Great helpful folks at southwest hearing!
Janetta B.
Janetta B.
1770162015
Gilbert Z.
Gilbert Z.
1768385697
Robin S.
Robin S.
1767732967
Very professional and thorough. Made it very easy as a first time hearing aid wearer. A very comfortable environment.
Jeff M.
Jeff M.
1763391138
Robert V.
Robert V.
1759947230
Everything was explained in detail as far as my hearing aids were concerned.
Alyse J.
Alyse J.
1759154029
They were exceptionally informative. Answered the long list of questions I had. I can’t express how much I appreciate the genuine concern that was shown with the problems I am having with my ears at this time.
donna B.
donna B.
1759151298
maxine N.
maxine N.
1758833446
Very helpful. Explains everything so I understood it. Very friendly. Let me ask questions
Robert O.
Robert O.
1758045398
Ervin R.
Ervin R.
1757946680
Great , professional service thank you
April M.
April M.
1756330102
Wonderful customer service ❤️
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